This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was terribly disappointed. My check in took over 30 minutes. I had to go to dinner and come back to get an acceptable room. I had to wait until the next morning to get get dishes and silverware. When I called the front office I didn’t get an answer. My call was transferred to reservations. It appeared to be drug addicts in the parking area so I assumed they were in the rooms also. I didn’t feel safe to leave the room at night.
Business response:
Dear Raceal, Thank you for your feedback. We’re very sorry to hear about the issues you experienced during your stay, including the long check-in process and difficulties with room amenities. We also regret that you felt unsafe and that your call wasn’t answered promptly. Your concerns about safety and service are important to us, and we’re addressing these issues with our team to improve our guest experience. We hope to regain your trust and provide a better stay in the future. Sincerely,Hotel Management
Not recommended.
Business response:
Dear Verner, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We are committed to providing a positive stay for all our guests, and we will address the issues you’ve mentioned to improve our service. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
We had to wait 1 hour and half to get our room and then the room was not even clean. It was just a horrible experience
Business response:
Dear Carolina, Thank you for your feedback. We apologize for the extended wait time and the condition of your room upon arrival. This is not the level of service we strive to provide. We are addressing these issues with our team to ensure timely room readiness and improved cleanliness. Your experience is important to us, and we appreciate your comments as they help us enhance our operations. We hope to have the opportunity to provide a much better experience on your next visit.Sincerely,Hotel Management
ABSOLUTE SH*TSHOW The check in was absolutely horrible. I was welcomed with straight attitude from the beginning and the woman at the front desk said she was out of rooms even though I had previously reserved one online. If I could give zero stars, I would. She didn’t know which rooms were clean so she ran around the property and came back to assign us a room, only for it to have black hair in the shower and on the night stand. Appliances did not look taken care of and overall not in good condition. Would never stay here aga... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the check-in experience and the issues you encountered with your room. This is not the level of service we aim to provide. We are addressing the concerns about room cleanliness and staff professionalism to prevent such occurrences in the future. Your satisfaction is important to us, and we would like to make things right. We hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
There were so many things wrong with this hotel. It looked very run down, furniture in the room was dirty or falling apart, we were assigned a room but then when I got to that room someone was already in there so I had to return to the office for another room. Was extremely underwhelmed by this property and would never stay here again.
Business response:
Dear Jennifer, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with the condition of the hotel and the room assignment. This is not reflective of our standards, and we are addressing these concerns with our team to improve our service and maintenance. We regret that your experience was underwhelming and understand your frustration. We hope to get another opportunity to welcome you back and provide a better experience in the future.Sincerely,Hotel Management
I am extremely dissatisfied with my experience at this place. The room was disgustingly dirty. The shower was out of order, the toilet leaked constantly, leaving a perpetually wet floor. The sink was also nonfunctional, covered in soap scum. To top it off, there were leftover male hair shavings scattered on the counter. I took photos to prove that I am not exaggerating. Oh, and there are no towels! The front desk clerk was great tho!
Business response:
Dear Sharon, Thank you for your feedback. We deeply apologize for the unacceptable conditions you encountered in your room. The issues with cleanliness and bathroom facilities you described are not reflective of our standards, and we are taking immediate steps to address them. We’re glad to hear that the front desk clerk was helpful, but we regret that your overall experience was so disappointing. We hope to welcome you back and work to ensure a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.