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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel room very outdated, my room floor was not clean and sand all over the place, No phone service available I went down to the 6×6 ft check in office asked that my room is not clean, the recipient didn't have other option , no shampoo ,conditioner, body wash were available, she nicely hand me 3 small bottle to work with. I had to map the floor with the towel twice before I get to bed. My Son had soccer tournament at great park and thought this hotel is close by to the park, but unfortunately appeared that I waste my moneys... read more
Business response:
Dear QAIS, Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness, outdated room conditions, and lack of amenities. This is not the experience we aim to provide, and we are addressing these concerns with our team to make necessary improvements. We regret that your stay did not meet your expectations, and we appreciate you bringing these matters to our attention. We hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
Was not clean, we found hair at bathroom and sink was dirty.
Business response:
Dear CLAUDIA, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered, including the hair in the bathroom and the dirty sink. This is not the standard we strive for, and we will address these concerns with our housekeeping team immediately. Your comments are valuable in helping us improve our service. We appreciate you bringing this to our attention and hope to provide you with a cleaner and more comfortable stay in the future.Sincerely,Hotel Management
I was approached by 2 male residents placed by construction company they worked for. Feeling ill from heat stroke, i panicked and failed to check in. Did not trust their offering to move my VW Van, get in and drive it. Managed to exit property to.go to Saddleback Medical Center; booked at 8hr wait time.
Business response:
Dear Peggy, Thank you for sharing your experience. We sincerely apologize for the discomfort and distress you felt during your visit. The safety and well-being of our guests are our top priorities, and we regret that you had this experience. We will be reviewing this situation closely to ensure all guests feel safe and secure on our property. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Probably our worst hotel experience ever The facilities were so so, but the place wasn’t clean at all and they left us with no towels! There was food stain on the counter, grease on the nightstand, stains on the floor, and the floor was wet. When told the desk about it they said “sorry, we only have one house keeper here tower. The room was really cheap (I guess you get what you pay for), but maybe they should raise the price and hire more staff. Never again!!!
Business response:
Dear Andrew, Thank you for your candid feedback. We sincerely apologize for the cleanliness issues you encountered and the lack of towels during your stay. This is not the standard we aim to provide, and your experience is far from what we strive for. We appreciate your suggestion regarding staffing, and we will be addressing these concerns to ensure better service in the future. Your input is invaluable, and we hope to have the opportunity to make it right on your next visit in future.Sincerely,Hotel Management
Not up to my standards Just too old and not very safe. Dark and scary outside.
Business response:
Dear Eduvijes, Thank you for your feedback. We’re sorry to hear that you found the property old and not very safe, and that the exterior felt dark and unsettling. We are currently reviewing the safety and lighting of our outdoor areas to enhance security and improve overall guest comfort. Your input is important to us, and we are committed to making necessary improvements. We hope you will consider staying with us again for a better experience. Sincerely,Hotel Management
Very unhappy, very dirty and the was a Cigarette burn on the counter of the bathroom. There was Scratches all over the wall where the paint came off.
Business response:
Dear Andrel, Thank you for your feedback. We are truly sorry to hear about the cleanliness issues and the damage you encountered, including the cigarette burn and scratches on the walls. This is not the standard we aim to uphold, and we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made. We appreciate you bringing this to our attention and hope to offer you a more satisfactory experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.