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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Been using Expedia for flights for 20 years. I don't know what kind of dope deal Expedia has with Extended Stay, but I am done with Expedia. In a hurry, paid $240 online for a room I figured should have been around $100. Checked in. Trash bags, someones sock, other trash scattered in the hall on the way to the room. In the room, turned down the bed to find rice!?! plastic and dirt on the sheets. No blanket. I stripped the bed, I got new sheets and blanket, I made the bed. It was to late for us to change hotels. No shampoo. N... read more
Business response:
Dear Timothy, Thank you for taking the time to review our hotel. We apologize for any inconvenience and disappointment you faced during your stay. What you have described falls below the standard we wish to uphold. Your comments are invaluable as we continually strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a satisfying visit. Thank you for choosing us, and we look forward to making it up to you by exceeding your expectations next time you're in ... read more
It's just my bed It is extremely basic probably even worse than a Motel 6. It's good to sleep at and that's about it. It was dark and dingy felt like you were in a cave and since I was given a room on the first level could not exactly open up the curtains, being a woman and having everyone being able to see it, not a good idea. It was a place to sleep, the room was full of mats and time flies that were all over the place. Just not a clean property, just quite disgusting on the floors and the nats.
Business response:
Dear Craig, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we regret that our accommodations did not meet your expectations. We will address the cleanliness concerns with our housekeeping team to ensure a more comfortable environment for our guests in the future. Additionally, we understand your privacy concerns and will consider them for future room assignments. Thank you for bringing these issues to our attention, and we hope to have the opportunity to improve you... read more
Dirty, water smells like an animal died. I deserve a refund
Business response:
Dear Melissa, We sincerely apologize for your unsatisfactory experience during your stay. Maintaining cleanliness and providing a pleasant environment is paramount, and we regret that we failed to meet your expectations. Your feedback regarding the cleanliness and water quality will be promptly addressed with our housekeeping and maintenance teams to ensure improvements. We will look into the concern regarding your request for a refund. We value your feedback and appreciate the opportunity to address your concerns. We hope t... read more
I checked in and my first room was 230 didn't notice anything in the room looked clean. I set up my computer and I turned air conditioner as I was sitting there doing some work at my computer I could hear water dripping, didn't think anything of it. I thought it was the water sprinklers outside, even though I was on the second floor. I got up and the air conditioner was leaking water all over the floor, and there was a good amount of water coming out of it . I called the front desk to the lady. She said she would move me. Pa... read more
Business response:
Dear Jonathin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
This is probably the worst place I’ve ever stayed. I wish I had read the reviews. The pictures online look acceptable but don’t capture the flavor of this hotel.
Business response:
Dear James, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.