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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like anything. The reason we chose this hotel is because it was close to the airport and we had a flight the next day. My husband had stayed at an Extended stay america in the past, however, not at this one. He said it was ok for a night stay. This location was disgusting. Our room windows were left open, the room smelled like cigarettes and marijiuana, and when we opened the bed the sheets hadn't been changed. They were dirty and had loose hairs! DISGUSTING.
Business response:
Dear Jaime, Please accept our apologies for not living up to your expectation during your recent visit to our hotel, especially the issues you encountered in your suite. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you for letting us know of the issues with your stay, and we hope... read more
Complete disarray no front desk staff at 11:30 PM Clerk was not available when we arrived. We called and rang the bell. Nobody showed up. After 35 minutes he came and he said that he is the only one on the property. He took my drivers license and my credit card and made copies of them on a copy machine, which is totally unacceptable. We were into the room after another 40 minutes wait, because he didn’t know which rooms were available and clean. Took us to a room that had a double bed even if we have booked a king size bed f... read more
Business response:
Dear Mitchell, Thank you for making us a part of your travel plans. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We also regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. We value your feedback as we are always striving to improve our guest experience. We will address these issues appropriately with our team, and we thank you fo... read more
This place was disgusting and the room looked nothing like the pictures posted advertising this place. We had to clean our room when we got there with Clorox wipes because it looked unsanitary. The mattress had stains all over it, one looking like blood. There was a piece of someone’s hair weave inside the cracks of one of the chairs. The AC barely worked to cool down the room. Dust and dog hair was flying out of the vents, we had to clean out the AC vents ourselves because it was so dirty. The curtains were full of stains. ... read more
Business response:
Dear Alessandra Denise, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I found more stains all over my blanket and mattress sheet
Business response:
Dear Nima, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority. Your insight is crucial, and we will address this matter with our housekeeping team to prevent similar occurrences in the future. We appreciate your candid review and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Hotel Management
Kind of a dump Lower end hotel, as expected, but no excuse for poor maintenance and condition. No ice machine on the floor, just one empty ice try in the freezer.
Business response:
Dear Don, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. While we strive to provide a comfortable experience for all guests, it's clear we fell short in meeting your expectations regarding maintenance and amenities. Rest assured, we are addressing the issues you've raised, including the ice machine and maintenance concerns, to ensure a better experience for future guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back f... read more
Room was very dirty. Much hair on sink. Dirty wash cloths still in bathtub. Windows dirty. Chair in room had tear so stuffing coming out. Would never go back!!!
Business response:
Dear Randy, Thank you for your recent stay at our hotel. We sincerely apologize for the subpar experience you encountered during your recent stay. Maintaining cleanliness and providing comfortable accommodations is paramount to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these issues immediately with our housekeeping team to ensure such oversights do not recur. We understand your disappointment and appreciate you bringing these matters to our attention. Please k... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.