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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thumbs down
Business response:
Dear Sanika, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Overall, from Staff to appearance of property Congenital Breakfast a JOKE. Would never recommend or stay there again.
Business response:
Dear Gary, We apologize for the disappointment you experienced during your stay. Your feedback regarding the breakfast and property appearance is valuable, and we regret falling short of your expectations. We'll address these concerns with our team to improve. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Some of the equipments were missing. hallway has a foul odor. Also, Refrigerator has a loud noise that you can’t sleep in the night.
Business response:
Dear Yuri, We apologize for the inconvenience you experienced during your stay. Your feedback regarding missing equipment, foul odors in the hallway, and noise from the refrigerator is concerning. We take your comments seriously and will address these issues promptly with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Inless you want to be around people doing shady activities, then stay some place else. People live here long term, the place stinks, some of the halls smell of wet dog. Real sketchy people here as tenants.
Business response:
Dear Chrisnbrendalee, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Unhappy with my stay. Not worth $110 The room was not clean. Countertop in the kitchen and bathroom was awful. It was sticky. Floors had not been swept or cleaned. There were crumbs and it was sticky as I walked around. There were crumbs under the blanket on the sheet. I used a bowl and it was not washed.
Business response:
Dear Pat, Thank you for choosing our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
No TV signal can't watch news. Staff doesn't care. I'll never come back. I don't wanna stay. But business
Business response:
Dear Joe, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another... read more
Terrible place
Business response:
Dear Martin, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We're committed to ensure that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.