This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad rating Very dirty. Hallway carpets full of large stains smelled like urine. Clumps of dog hair visible in vestibule. Oily floors in room. Paint chipping of walls. Is in major need of a cleaning job and new carpets in hallway. Either mngr never goes there or he just ignores these things.
Business response:
Dear LOUIS, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you encountered during your stay. This is not the standard we strive for, and we are addressing the hallway carpets, room conditions, and overall cleanliness with our team immediately. Your feedback is crucial in helping us improve, and we’re taking steps to ensure these problems are resolved. We appreciate your honesty and hope to provide a better experience in the future. Sincerely,Hotel Management
We go in later and when we got to the room there was no coffee make for the morning or shampoo and conditioner. There was signs say if we wanted these item we needed to ask the fro t desk. Too tired to make another trip down stairs. No wall decor so it felt very unwelcoming. I guess I am used to better Accommodations.
Business response:
Dear Debra, Thank you for sharing your experience. We apologize for the inconvenience you faced regarding the missing amenities in your room. We strive to provide a comfortable and welcoming environment, and we're sorry to hear that your stay fell short of your expectations. Your feedback about the lack of decor and the need to request items from the front desk is noted, and we'll consider how we can make improvements. We appreciate your comments and hope to serve you better in the future. Sincerely,Hotel Management
Outdated and has a weird smell. Refrigerator had yellow stains on it. Graffiti and tagging thru out hotel. Only one elevator in service. No airplane sounds.
Business response:
Dear Dana, Thank you for sharing your feedback. We’re sorry to hear that your stay didn’t meet your expectations. The issues you mentioned, including the refrigerator and the overall condition of the hotel, are concerning, and we’ll address them with our maintenance team immediately. We are also working on improvements to enhance the guest experience. We’re glad the noise levels were satisfactory, and we hope to serve you better in the future. Sincerely,Hotel Management
There were a lot of bugs in my room and smell like pee , it was the worst experience
Business response:
Dear Won, Thank you for your feedback. We are deeply sorry to hear about the issues you encountered with bugs and unpleasant odors in your room. This is not the standard we strive for, and we are taking immediate steps to address these concerns with our cleaning and pest control teams. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future. Sincerely,Hotel Management
Would not recommend Dirty room, no amenities.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that your room did not meet our cleanliness standards and that the amenities were lacking. This is not the level of service we aim to provide. Your comments will be shared with our team to address these issues promptly. We hope to have the chance to improve your experience and provide a better stay in the future. Sincerely,Hotel Management
The property smelled bad while walking through the halls.
Business response:
Dear Suresh, Thank you for your feedback. We apologize for the unpleasant odor you encountered in the hallways. This is not the standard of cleanliness and comfort we aim to provide. We are addressing this issue with our team to improve the environment throughout the property. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a more pleasant experience for you in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.