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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was disgusting and the room looked nothing like the pictures posted advertising this place. We had to clean our room when we got there with Clorox wipes because it looked unsanitary. The mattress had stains all over it, one looking like blood. There was a piece of someone’s hair weave inside the cracks of one of the chairs. The AC barely worked to cool down the room. Dust and dog hair was flying out of the vents, we had to clean out the AC vents ourselves because it was so dirty. The curtains were full of stains. ... read more
Business response:
Dear Alessandra Denise, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I found more stains all over my blanket and mattress sheet
Business response:
Dear Nima, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority. Your insight is crucial, and we will address this matter with our housekeeping team to prevent similar occurrences in the future. We appreciate your candid review and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Hotel Management
Kind of a dump Lower end hotel, as expected, but no excuse for poor maintenance and condition. No ice machine on the floor, just one empty ice try in the freezer.
Business response:
Dear Don, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. While we strive to provide a comfortable experience for all guests, it's clear we fell short in meeting your expectations regarding maintenance and amenities. Rest assured, we are addressing the issues you've raised, including the ice machine and maintenance concerns, to ensure a better experience for future guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back f... read more
Room was very dirty. Much hair on sink. Dirty wash cloths still in bathtub. Windows dirty. Chair in room had tear so stuffing coming out. Would never go back!!!
Business response:
Dear Randy, Thank you for your recent stay at our hotel. We sincerely apologize for the subpar experience you encountered during your recent stay. Maintaining cleanliness and providing comfortable accommodations is paramount to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these issues immediately with our housekeeping team to ensure such oversights do not recur. We understand your disappointment and appreciate you bringing these matters to our attention. Please k... read more
I did not like that the room was not properly cleaned. The floors had not been properly swept and mopped. The room had a "wet dog" smell. The curtains were stained and filthy. It was a disappointment.
Business response:
Dear Blade, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orange County. Si... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.