This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night was enough Thinking Newport Beach, I thought it would be upscale. Older entrance and lobby. One elevator worked and the smell of marijuana hit me as soon as I exited the elevator. Room was older and outdated. Was told it was just cleaned, bathroom was HORRIBLE. Shower water dripped all night, pink spots everywhere (probably nail polish), carpet horrible-was not vacuumed. No blanket for the bed, upstairs neighbors walked so hard, sound like they would be joining me soon. Key card wasn’t working, had it replaced and ... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your recent stay. We strive to provide a pleasant and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you've raised with our team to ensure improvements are made. We appreciate your compliments regarding our friendly front desk staff and pleasant guests. Should you reconsider staying with us ag... read more
Maintenance was not available on the weekend to fix the noisy air conditioning-
Business response:
Dear Terri, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noisy air conditioning during your stay. We strive to provide prompt maintenance service, and we regret that our availability fell short over the weekend. Your feedback is valuable, and we will address this issue to ensure it does not recur. We appreciate your understanding and hope you will give us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
There is no room service and no change of sheets even when we stayed for 4 days.
Business response:
Dear chandra, Thank you for your feedback. We apologize for any inconvenience caused by our limited housekeeping services during your stay. At times, we may prioritize guest privacy and offer linen changes upon request to minimize disruptions. We appreciate your understanding and will use your feedback to improve our services. We hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
No breakfast Smell like weed Questionable characters
Business response:
Dear Qixiang, Thank you for your feedback. We apologize for the inconvenience caused by the lack of breakfast options and any unpleasant odors you encountered during your stay. Ensuring a comfortable and safe environment for our guests is our priority, and we are addressing these concerns. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.