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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. Asked for two queen beds - was told we have king only, take it or go to another property. Front desk lady "Mel" 2. Air conditioner would make a very sharp alarm kind of noise every 2-3 minutes - when called, she said i dont have any technicians - nor can I shift you to another room - try unplugging - we tried did not help. We were forced to sleep in heat with AC OFF. 3. You must refund my rent for this one - it was terrible
Business response:
Dear Rajib, Thank you for your feedback. We're sorry to hear about the issues you faced with your room and the air conditioning. It's unacceptable that you were not offered a suitable resolution, and we appreciate your comments regarding Mel's service. We will address this with our team to ensure better communication and support for our guests in the future. Your comfort is important to us, and we’d like to discuss a potential refund. We hope to welcome you back for a better experience.Sincerely,Hotel Management
The only two good things about this place: 1) location to aiport and 2) Front Desk Staff. Everthing was dismall. Lobby, stairwell, elevator, 2nd floor. The room was clean but very outdated and items were almost falling apart. The "bed" felt like a popup. Fortunately I only needed to be there one night to catch an early flight.
Business response:
Dear Steve, Thank you for your feedback. We're glad to hear that our location and front desk staff met your expectations, though we regret that the condition of our facilities and room did not. Your comments about the outdated furnishings and overall cleanliness are appreciated, and we are addressing these concerns to improve the experience for future guests. We hope you’ll consider giving us another chance to provide a better stay the next time you're in town. Sincerely,Hotel Management
Went at 330 pm to check in. (Check in is 3 pm)I was told as were several people it would be at least another hour before we could check in. Checked in at 930 pm. Asked to get a rollaway ( amenities say for $10 rollaways available) receptionist said No. ( end of conversation) Woke up to a voice yelling and cursing. Tub had hair, Sink had hair. Towel smelled like cigarettes ( non smoking hotel). Went to check out at 930 am (checkout is 11 am). No one at front desk. Waited, asked a housekeeper if someone was working the front. ... read more
Business response:
Dear Cecilia, Thank you for your detailed feedback. We sincerely apologize for the multiple inconveniences you faced during your stay, including the check-in delay, cleanliness issues, and lack of staff at the front desk. This experience is not reflective of our standards, and we appreciate you bringing it to our attention. Your comments will help us improve our services. We're glad you found the parking convenient, and we hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
The room was incredibly dirty (numerous balls of long black hair on the floors and in the bed, implying that the room was never pre-cleaned before we checked into the room) and poorly maintained. There was tremendous noise created by the room next-door (loud TV from 1:30 am until 9;00 am), it was reported to the front desk night management multiple time and they did nothing about it. This is a very cheap hotel and has no amenities, no responsive management, and no one who seems to care. Although they reduced the price by $60... read more
Business response:
Dear Daniel, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered and the disturbances from neighboring rooms. This is not reflective of our usual standards, and we will address these concerns with our housekeeping and front desk teams to ensure they do not happen again. We understand that a price reduction doesn’t make up for the discomfort you experienced. We appreciate your insights and hope to improve based on your feedback. Thank you, and we hope to welcome you back in future.Si... read more
Terrible experience
Business response:
Dear Vani, Thank you for your feedback. We apologize for the terrible experience you had during your stay. We will work with our team to make improvements. Providing a comfortable and clean environment is our priority, and we are sorry we fell short this time. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
Dirty!! When we first checked in the room they gave us was not cleaned, dirty towels in the floor, bed not made, comdom boxes on the floor… 2nd room left over food in the cabinet, shower wasn’t cleaned, stains on all the countertops, garbage under the bed.. this hotel will Not be frequented by myself ever again…
Business response:
Dear Nichole, Thank you for your feedback. We deeply apologize for the unacceptable conditions you encountered during your stay. This is certainly not the experience we strive to provide, and we are addressing these issues with our housekeeping team to ensure such oversights do not occur again. Your concerns will help us make the necessary improvements. We understand your frustration, and we hope you’ll consider giving us another opportunity to provide the high-quality experience you deserve. We look forward to welcoming you... read more
Everything inside was terrible, dirty rooms, flies, spiders
Business response:
Dear Arvind, Thank you for your feedback. We are deeply sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we take your comments very seriously. Our team is committed to improving our housekeeping practices to ensure a clean and comfortable environment for all guests. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
hallway smells like weed, i had to leave 1 day early and loss prepaid stay
Business response:
Dear Mary, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with the odor in the hallway. It’s unfortunate to hear that this impacted your stay, leading you to leave early. We take your comments seriously and will address this issue with our team to improve our environment for all guests. We appreciate your understanding and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
The hotel room was DIRTY!!! The floor wasn’t swept or mopped, the tops of the nights stands and other furniture were unclean, there were stains all over the walls and bedding. The room had an odd smell and you could hear everything from the hallway, next door and the floor above. I cancelled my stay and switched hotels
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Our front desk team is always available to assist you with anything while you are our guest, but we regret not giving a satisfactory resolution when you approach the team. Your feedback is valuable, and we will take steps to ensure a more peaceful envi... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.