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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ugh- great location near airport but awful Key cards didn't work so had to have the manager open the door each time. The first room he opened for me was occupied...oops that was uncomfortable. The chair was covered in dirt and ruined a freshly dry-cleaned shirt that fell on it for a second. The bathroom shower rod was inverted so the curtain would not cover the opening causing the entire bathroom floor to be covered in water by the end of a quick rinse off. Noisy neighbors with dog wandering the halls, place reeked of mariju... read more
Business response:
Dear John, Thank you for taking the time to write a review of our hotel. We extend our apologies for the inconvenience you experienced. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action where necessary, as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We value your patronage and hope to host you again, providing you with a flawless and... read more
No key available to get in and out of the room. They had to escort you every time you wanted to go in and out of your room.
Business response:
Dear Bill, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the key issues that you experienced. Your concerns have been shared with our team, and we will take proper action where necessary to ensure this does not happen again. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management
Filthy The first I checked into was filthy. There was some weird stuff on the floor Ali g with some ashes ( I think) dirty towels in the floor, hair on the bed. Just disgusting. Was checked into another room and it was just as bad. Very unclean motel. Lots of un savory types hanging around. Was given a full refund and went up the street to a nice hotel. This place is a dump.
Business response:
Dear Theresa, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. Also, we regret the disappointment and inconvenience caused by the various issues in the room and will address this with the housekeeping team for a quick review. It is certainly not the best experience, and considering this an isolated incident, we invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management
That I paid in advance thru Expedia so when I chkd in and saw the room filthyvindutiion with a smell of ur rind and not as presented the desk clerk agreed to fully refund my Room Mel the desk clerk said the hotel is notcharging me however it seems difficult to get a live person at Expedia to verify when my refund will be credited , this was an very unsafe atmosphere and the only positive I felt was the desk clerk apologizing and unfortunately no answer other than chat bots so far please have support contact me . Thank You
Business response:
Dear Steve, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This is an outdated motel. Furnishings in the room showed a lot of deterioration. We were told by another guest that it is a place for drug rehab residents. The corridors are filled with cigarette smells
Business response:
Dear Stephen, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
1 star for cleanliness Room wasn't clean. Floors had hair everywhere, they definitely hadn't been cleaned in awhile. The toilet had pee all over the seat, i had to clean it myself. No towels in room, i had to ask
Business response:
Dear Sara, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
NOISE, NOISE, BANGING, DROPPING Heavy things on the floor. NOISE!
Business response:
Dear Theodore, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sin... read more
The place is dirty, the bed linen looks like it hasn't been change, there is a strand of hair from the previous guest who checked in, the room smells bad, no one is answering when you call the front desk from your room, there is a person just lingering in the hallway of the hotel
Business response:
Dear maritess, Thank you for this honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
DON'T DO IT. I am extremely disappointed and bothered at how disgusting this hotel was. The very first thing I noticed when walking into the lobby was the strong stench of animal and pee. Instant regret. The elevators were just as horrible. I cannot stress enough how bad the entire hotel smells. The room itself however was not as bad as the common areas but still not great. Water does not get hot and the showerhead and water pressure sucks. Not to mention I had to pull a huge clump of hair out of the drain because the tub of... read more
Business response:
Dear Anessah, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.