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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first arrived the front desk employee was being rude to another customer. My first impression of the place was mid. I had trouble checking in, Alexander who was the person helping me kept saying my reservation wasn't showing up. After maybe 30-40 minutes we were able to get into the room. When we went up to the second floor we noticed a strong oder of cigarette and there was papers thrown all down the hallways. It looked very dark and creepy. At this point we were very iffy about this place. Shortly after we started t... read more
Business response:
Dear Genesis, We sincerely apologize for the disappointing experience you had during your stay. It deeply concerns us to learn about the issues you encountered, from the initial check-in complications to the cleanliness concerns and unwelcome interactions. This falls short of our commitment to providing a positive guest experience. Your feedback is crucial, and we assure you that we will address these issues with our team to prevent future occurrences. We regret any inconvenience caused and appreciate your patience. We hope ... read more
A lot of peaple feave on this Hotel.My first impression is a two girls fighting in the front desk they workers from the Hotel also is a lot of bags on the hall (trash or dirty clothes bags) my room is 117 the neightboard put his tv at 5am and I can heard cant sleep also the breakfast is really bad.
Business response:
Dear Brian, We are deeply sorry to hear about the disappointment you experienced during your stay at our hotel. Please accept our sincere apologies for any inconvenience you may have encountered. We are committed to resolving your concerns and ensuring our guests receive the best possible service and care. Your feedback will aid us in making necessary improvements. We hope you will give us another opportunity to provide you with the stay you deserve.Sincerely,Hotel Management
The inside where the staircase is smelled of untimely. The room hallways smelled or cigarette smoke.
Business response:
Dear Paloma, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
We showed up and they did not have a room to give us. We had to leave and do a six hour ride home at 9pm
Business response:
Dear Francine, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opp... read more
Room was sold out even though we had reservations. Totally unprofessional.
Business response:
Dear John, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Property is tired and has a lot of long term guests.
Business response:
Dear Larry, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.