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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we didn't even stay here... we decided to drive home since our party ended early. it smelled and felt like a pay by the hour motel. sorry.
Business response:
Dear Joven, Thank you for your feedback. Providing a comfortable and relaxed hotel experience for all the guests who enter our door has always been our aim. However, we are sorry for the disappointment and understand the frustration.Allow us some time to review your case. Please feel free to reach out to us to discuss this further so we can have another occasion to host you in the future and provide you with the seamless trip you deserve!Sincerely,Hotel Management
Shower clogged, tv did not work, no shampoo or conditioner in shower. Toilet clogged up in first room given
Business response:
Dear Salvador, Thank you for your feedback. We sincerely apologize for the issues you encountered with the clogged shower, non-working TV, and missing shampoo and conditioner. Additionally, we regret the inconvenience caused by the toilet clog in your initial room. Your experience does not meet our standards, and we will address these concerns with our maintenance and housekeeping teams to ensure improvements. We appreciate your understanding and hope to welcome you back for a much-improved stay.Sincerely,Hotel Management
The refrigerator was gross and not clean outside. The sink in the bathroom was dirty. Dirty towels in the bathroom. The room had a musty type smell. Gross, total gross experience. I will never stay here again.
Business response:
Dear Juan, Thank you for your feedback. We're truly sorry to hear about your experience regarding the cleanliness of your room and the refrigerator. Your comments are essential for us to improve our services, and we will address these issues with our housekeeping team immediately. We strive to provide a pleasant stay for all our guests, and it's disappointing to learn we fell short during your visit. We hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
Unhygienic condition, room was smelly, unclean room. Dirt hanging on the ceiling. Broken furniture. Hair on the room chair, damaged tub. They did offer another room next day. This was the worst experience of my life.
Business response:
Dear Shreyas, Thank you for your feedback. We're very sorry to hear about the condition of your room and the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it's disappointing to know we did not meet those standards. We appreciate your understanding in allowing us to offer you another room. Your experience will be addressed with our team to ensure we improve moving forward. We hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.