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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated and has a weird smell. Refrigerator had yellow stains on it. Graffiti and tagging thru out hotel. Only one elevator in service. No airplane sounds.
Business response:
Dear Dana, Thank you for sharing your feedback. We’re sorry to hear that your stay didn’t meet your expectations. The issues you mentioned, including the refrigerator and the overall condition of the hotel, are concerning, and we’ll address them with our maintenance team immediately. We are also working on improvements to enhance the guest experience. We’re glad the noise levels were satisfactory, and we hope to serve you better in the future. Sincerely,Hotel Management
There were a lot of bugs in my room and smell like pee , it was the worst experience
Business response:
Dear Won, Thank you for your feedback. We are deeply sorry to hear about the issues you encountered with bugs and unpleasant odors in your room. This is not the standard we strive for, and we are taking immediate steps to address these concerns with our cleaning and pest control teams. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future. Sincerely,Hotel Management
Would not recommend Dirty room, no amenities.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that your room did not meet our cleanliness standards and that the amenities were lacking. This is not the level of service we aim to provide. Your comments will be shared with our team to address these issues promptly. We hope to have the chance to improve your experience and provide a better stay in the future. Sincerely,Hotel Management
The property smelled bad while walking through the halls.
Business response:
Dear Suresh, Thank you for your feedback. We apologize for the unpleasant odor you encountered in the hallways. This is not the standard of cleanliness and comfort we aim to provide. We are addressing this issue with our team to improve the environment throughout the property. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a more pleasant experience for you in the future. Sincerely,Hotel Management
Nightmare Hotel The night stay was a nightmare! Where do I start??! Pillows were hard as a rock my scalp was suffering, bed linens were so rough like sand paper there was no trash in the bathroom and pillow cover had some dark spots on it.
Business response:
Dear Gabriela, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your stay. Your feedback is valuable, and we are taking immediate steps to address the issues you've mentioned regarding the pillows, bed linens, bathroom cleanliness, and pillow cover. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. We hope to have the opportunity to welcome you back and exceed your ex... read more
Not a pleasant nights rest. Awful smell in the room. TV didn’t work. No hot water. Very loud! Elevator had operating issues.
Business response:
Dear Justin, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean, comfortable, and peaceful environment is crucial for us, and we strive to ensure all guest enjoy their stay with us. Your feedback is crucial, and we are addressing these problems with our maintenance and housekeeping teams to resolve them promptly. We regret the inconvenience and hope to provide a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.