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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Flop house Absolutely awful! Did not have my king bed and put me in a room with another guest. Had to go back to the reception twice to get a new room. Rooms and hotel were filthy and disgusting. This is a flop house
Business response:
Dear David, Thank you for your feedback. We’re sorry to hear about the issues you encountered with your room and the cleanliness of the hotel. This is not the experience we aim to provide. Your comments will be reviewed to address these concerns and improve our service. We apologize for the inconvenience and frustration you faced. We appreciate your input and hope to have the chance to offer you a better stay in the future. Sincerely,Hotel Management
Restroom was duty. It was pee and toilet paper in the toilet. Bathtub appears duty or old. Not enough towels. No housekeeping.
Business response:
Dear Ignacio,We sincerely apologize for the unacceptable condition of your restroom and the lack of towels during your stay. This is not reflective of the high standards we strive to maintain. Your concerns regarding cleanliness and housekeeping are taken seriously, and we will address them with our team to ensure such issues are resolved moving forward. We understand how this affected your experience and regret not providing the level of comfort you expected. Thank you for sharing your feedback, and we hope you’ll allow us ... read more
Disgusting. This property is so dirty! Public areas and especially my guest room, were filthy. The hard surface floors in my room were greasy and dirty, the carpet was stained in multiple places. The bathroom was scary, to put it mildly. Faucets covered in soap scum and mildew, showerhead so broken that more water squirted out of the side of the broken pipe than hit my body, the shower curtain bar was broken and sagging, the drain pipe so clogged that I had water up to my ankles during my shower. The desk chair was absolutel... read more
Business response:
Dear Ryan,We deeply regret the unacceptable condition of your room and the issues you encountered during your stay. The cleanliness and maintenance concerns you described are far below our usual standards, and we sincerely apologize for the discomfort and frustration caused. Your feedback regarding the state of the room, bathroom, and the untimely lock replacement has been noted and will be addressed immediately with our housekeeping and maintenance teams. We understand how this impacted your experience and appreciate your c... read more
Pretty good staff. Place was dirty, towels were still dirty. Old and outdated. People who were sleeping there were sketchy. Place had an evil vibe.
Business response:
Dear Nicolas, Thank you for your feedback. We’re glad to hear you found our staff to be good. However, we apologize for the cleanliness issues and the outdated condition of the property. Your comments about the towels and the overall environment are concerning, and we are addressing these issues to ensure a better experience for our guests. We appreciate your insights and hope to have the opportunity to improve your experience in the future. Sincerely,Hotel Management
It looks to me the hotel is full of foul smell and homeless look tenants to me. It is horrible. Never will stay there again.
Business response:
Dear Mayumi, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take cleanliness and guest comfort very seriously, and we’re currently addressing the concerns you’ve mentioned. Your comments are invaluable in helping us improve our services. We hope to have the opportunity to offer you a better stay in the future. Sincerely,Hotel Management
Dried food all over counters which was disgusting and the bathroom needed some serious cleaning
Business response:
Dear Shannan, Thank you for bringing this to our attention. We’re sorry to hear about the cleanliness issues you experienced. This is not up to our usual standards, and we are addressing the cleaning procedures with our team to ensure this does not happen again. Your feedback is invaluable in helping us improve. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.