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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is nasty dirty! Would never stay again
Business response:
Dear Larry, Thank you for bringing this to our attention. We're deeply sorry to hear about your experience. Maintaining cleanliness and comfort for our guests is our top priority, and we're disappointed to have fallen short of your expectations. Rest assured, we're taking immediate steps to address this issue and ensure a higher standard for future stays. We hope to have the chance to regain your trust.Sincerely,Hotel Management
The room was dirty, there was trash under sink stinky and the counter was stain. Went to front desk to ask them to clean room or discount the price. The only thing they did was cancelled our reservation and a refund because they had nobody to clean room. This was on memorial weekend. This was very upsetting to us. We have used Expedia several time but this one experience was horrible.
Business response:
Dear Rafael, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This falls below our standards, and we understand your disappointment. We're addressing this internally to prevent recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Dirty dresser drawers & no maid service
Business response:
Dear Wendell, Thank you for your feedback. We apologize for the cleanliness issues you encountered with the dresser drawers and the lack of maid service during your stay. This does not meet our usual standards, and we are taking immediate steps to address these concerns with our housekeeping team. Your comments are invaluable in helping us improve our services. Thank you for bringing this to our attention.We look forward to welcoming you back for a much improved stay. Sincerely,Hotel Management
Stay somewhere else The hotel also serves as a permanent residence for some units Dirty floors, Bad smells Dirty carpet Never ever again
Business response:
Dear Joseph, Thank you for bringing your concerns to our attention. We apologize for the cleanliness issues you encountered during your stay. Ensuring a comfortable and clean environment for all our guests is a top priority, and we take your feedback seriously. We will address these issues immediately with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
We had reserved a room with two beds and when we got there we were told that our room wasnt available. There were 3 of us and we had to all sleep on one bed because thats what they had available. They provided us with extra blankets and towels. We actually stayed here twice before and this third time and the hotel Just looked so run down. Pieces of the floor boards were falling apart. The stove was old and dirty. And the pillows were hard and had cases that didnt even fit them. The sofa they had in there was dirty and hard a... read more
Business response:
Dear ernesto, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Poca limpieza Cleaning Service os every 7 days
Business response:
Dear Miguel, Thank you for bringing this matter to our attention. We sincerely apologize for the poor cleaning experience you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we are disappointed to hear that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this issue with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.