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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I’ve ever stayed at
Business response:
Dear Michelle, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for the concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
I liked the convenience of where it was located to the event i had..
Business response:
Dear Hector, We're delighted to hear that our location was convenient for your event! Your satisfaction is important to us, and we appreciate your positive feedback. Should you have any suggestions or specific aspects you enjoyed, feel free to share, as we are always looking to enhance our guests' experiences. If your future plans bring you back to the area, we would be honored to host you again and strive to make your stay even more enjoyable. Sincerely,Hotel Management
There was a roach on my pillow.
Business response:
Dear Essan, Thank you for sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. We take these issues seriously and will work with our concerned department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Sincerely,Hotel Management
Dirty sheets , unfriendly staff during the check in. Bedsheets has hairs and floors are filthy has been clean thoroughly!
Business response:
Dear LESLIE, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by apologizing for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We will address these concerns appropriately to ensure that such incidents do not occur in the future. We look forward to having you st... read more
Breakfast is a joke! Rooms not good! Their computer was not working when I checked in. Took a while to checked us in. Breakfast next day was horrible! Nothing to eat just a few bars and they were out of coffee and the creamer did not even pump! They didn’t refill anything! The place was not clean! Not staying here again! The room has no shampoo, or lotion or anything in the bathroom!
Business response:
Dear Guest, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing our esteemed clients with the highest level of service. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. If you need any help during a future visit, please rea... read more
Dirty
Business response:
Dear Pablo, We're sorry to hear you found your stay less than satisfactory. We take guest feedback seriously and will work diligently to address any cleanliness concerns. We appreciate your feedback as it helps us continually improve our services. Thank you for choosing us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Hotel is spacias and clean somewhat. The room has thin wall and you can hear talking next door. Hotel staffs are talking all day/night. They never answer the service call.
Business response:
Dear Tomomi, We appreciate your feedback regarding the spacious and clean environment at our hotel. However, we regret any inconvenience you experienced due to the noise disturbance and service response. Your comments are valuable as they help us improve our guest experience. We hope you'll consider staying with us again in the future. Thank you for choosing us.Sincerely,Hotel Management
The pet policy needs to be better enforced or changed. The pet owners are either super lazy or super disgusting. There is always piss from the dogs in the stairwells or at the door walk ways.
Business response:
Dear Carl, Thank you for sharing your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we h... read more
Walking up there was dog feces in front of the front doors, Ok, so maybe that just happened and the staff wasn't aware but once inside I could see the faux wood floor hadn't been polished in a long time. The entire facility smelled like I was living over a restaurant. Dog hair on the carpet, mold in the bathroom sink, no blanket available in the room, broken luggage carriers at the front door (staff ignored request to fix or remove from service) I made sure I spent as little time as possible at the hotel; very uncomfortable ... read more
Business response:
Dear Alan D, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to apologize for the inconvenience caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot impr... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.