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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevators broken, vending machine broken, key card had to be replaced three times, stains and crumbs on the floor and hallways, room and bathrooms smell. Tear this building down and start over, awful experience!
Business response:
Dear Josh, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We truly appreciate your feedback.Sincerely,Hotel Management
It was very dark inside the room, even with the curtains open. Not a room where you want to stay and relax is only to go to sleep and be out all day.
Business response:
Dear Wendy, Thank you for sharing your feedback with us. We're sorry to hear that the lighting in your room did not meet your expectations. Your comments are important to us, and we'll certainly take them into consideration for future improvements. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
530 pm, room not ready. When will it be ready? Not sure, she says... maybe an hour?
Business response:
Dear Glenn, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future.Sincerely,Hotel Management
This place is the worst hotel I have ever stayed at. When I parked there was one man screaming and fighting with what I assume is wife. Then I walk in to check in and I am told to hold on they needed a few min as the ladies continue to giggle and talk about in great detail there sexual event the night before. After 14 min of waiting they then check me to a room that has no pillow cases on pillows and was so dirty and all furniture was beat up. The phone in the rooms cord was cut so good not call front desk to get pillow case... read more
Business response:
Dear Dena, Thank you for taking the time to review your stay with us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the cleanliness issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next ti... read more
There were no ice machines on the property the rooms were okay at best some were infested with ants others I had blood stains on the sheets the staff was fairly accommodating but overall I would never stay here again
Business response:
Dear Suzanne, Thank you for reviewing your recent experience at our hotel. We apologize for the cleanliness issue you faced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Please know we have ice trays instead of ice machines for your convenience. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.