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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is staffed by some very kind, hard working and helpful individuals but there is the matter of cleanliness or lack thereof. There are more offensive smells competing for time in this building than I have ever encountered. Pot, cigarettes, bad cologne/perfume, deodorizers and cleaners and it all creates a stench that deprives you of sleep. The building is beautiful outside, but once inside you will be confused by the contradiction. It is awful inside. Door handles are sticky and hard surfaces are dirty (everywher... read more
Business response:
Dear Doug, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Considering our helpful staff, allow us another opportu... read more
The price is cheap and im assuming this is the reason people are staying here, Dont!dont! dont! bother it will be a dissapointment, you have been warned.The place is run down inside , has a very bad smell stench all around..Room wasnt even clean when we checked in. My son was scared to sleep on the bed . We literally checked back out and went to another hotel even though it was very late. The city should shut this place down .
Business response:
Dear Paul, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly and will ensure this act never repeats. Please feel free to connect with us for further assistance. Our goal is to provide our guests with a home-like stay; we... read more
The staff
Business response:
Dear Seiaki, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will... read more
Room was not clean. There were hairpins near the clothes rack. A face towel from a previous guest was still hanging in the shower.
Business response:
Dear Ying Jia, Thank you for taking the time to review our hotel. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Very dirty
Business response:
Dear Rudy, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Bug infested room, bad cleanest, old rooms It was not a pleasant experience. Room was infested with some type of flying bug. Came to the area to attend a night concert. I noticed a few of the pests when I checked in the room and thought the few that I killed would be the end of it, however when I returned later after the concert came to the realization that I was dealing with a more serious situation and that the room was infested. The room was old it’s seems like it has never been renovated at all, the lobby was dirty and w... read more
Business response:
Dear Maritza, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your initial suite not being up to your expectations and for the inconvenience caused by moving to another room. We also apologize for the inconvenience you encountered in your allotted suite, and we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining y... read more
Cheapness looses customer. Un maintained facility. Cheap towels. Pillows that were uncomfortable. No shampoo or conditioner in the bathroom. Cheap operation I will never stay there again.
Business response:
Dear Jak, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We wish we could have made it up to you before your departure, and we hope you will give us another chance to restore your faith in us. Thank you for letting us know of the issues with your stay, and we hope to welcome you back for a much-improved experience. Sincerely,Hotel Management
.. Very unsatisfied with this hotel. The hallway where my room was located had trash outside the doors for the entire weekend of my stay that had the hallway smelling bad. Also, whoever was above me had multiple dogs that wouldn’t allowed us to sleep throughout the night. I do want to give Raymond a 5star on his CSR service but besides that, wouldn’t recommend!
Business response:
Dear Elizabeth, Please accept our apologies for the inconvenience caused to you while here. Your valuable remarks were already shared with our housekeeping team for quick review and action. Also, we apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. We sincerely hope you will give us another chance to serve you in ... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.