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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
reserved two nights, saw a blood mark from possible bedbugs on the mattress, couple of more laundered blood marks on the pillow, so requested changing a room. 2nd room was so dirty look like it was not used for months. I did not finish staying there, left there in the earliest morning. Just went to a different hotel
Business response:
Dear JAE HYUK, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please be assured we will address these issues with the concerned individuals for improvement, and we ... read more
Emergency alarm or the fire emergency alarm sound in the afternoon and at 3 am everyday . The kitchen was dirty and fridge it seen the house keeper don’t wipe in months . Toilet and shower has old mold
Business response:
Dear ALMARYS, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Also, we regret the disturbance caused by the fire alarm, and your remarks are shared with our Brand Leaders for furt... read more
Never had an experience this bad everything was dirty the toilet was dirty the shower curtain had mold the window curtain looks like someone threw up on it
Business response:
Dear David, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience with the staff and apologize for any items overlooked in the cleaning process of your room during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
There was NO toilet paper in the bathroom, no soaps or shampoos. No coffee maker in kitchen. No paper towels. Dirty sheets sitting right outside ourcdoor. Luggage cart had a flat tire. Am disabled & there was NO ONE TO HELP US OR WILLING TO HELP US. No water in the room, vending machines were almost empty and had NO WATER. When I asked the woman at the front desk about water, she said there was NONE.. Told her I need bottled water to take medicine. She then went into another room & came out with a bottle of water. She was EX... read more
Business response:
Dear Darlene A, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!... read more
The property looked nice on outside…But filthy on inside. Film on floors. Had to ask for sheet that wasn’t on bed no shower curtain?! No soap or any amenities. Don’t Stay here. You’d be disappointed.
Business response:
Dear Nancy, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you back t... read more
DISGUSTING stay The stay here was absolutely horrendous. From the front desk trying to charge for a service dog, and turn her away. Alone on that I should be contacting the BBB. Everything in this hotel is dirty from the moment you walk in to the hallways, walls and floors. The room floors were so bad my feet were dirty. The bed was never turned there were stains and food and a used tissue in our bed. We had people using drugs outside our window for hours and the staff didn’t seem to care. When switching rooms we were put in... read more
Business response:
Dear Dominic, Thank you for your review. It isn't very pleasant to read about your experience with our front desk team. Also, we apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us aga... read more
Reseveration wrong I reserved a room with two Double Beds and because the hotel overbooked, I was given a Queen Bed!
Business response:
Dear Margie, Thank you for being our guest. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Thank you for your feedback, which is much appreciated. We hope to better your experience with us whenever your travels bring you back to the area. Sincerely,Hotel Management
The first room I checked into had a dirty toilet and countertops. I was then given a different room which was cleaner than the first but still not very clean. The bed fitted bed sheet, while clean, was on inside out. The refrigerator was rusty and leaked water. When I checked out the desk had no room number assigned to my reservation. Luckily they did not check anyone into my room the night I stayed there. I had reservation for two nights but decided to leave after the first night.
Business response:
Dear Mindy, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your remarks are shared with our housekeeping and maintenance team for further action. Our front desk team can always help you with the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
I don’t usually write reviews on properties, but this one warrants the extra effort. It looks great from the outside, and has good water pressure in the shower, but that’s where the charm ends. Here are a few of the things we witnessed during our two day stay: a dog fight between four dogs in the tiny front lobby, a non-functioning toaster, hair dryer, microwave, phone, and bedside lights/plugs in our room. There was also short black hairs in the bed when we arrived (!) and floors so filthy they turned our socks black within... read more
Business response:
Dear jason, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regai... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.