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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is dirty, the bed linen looks like it hasn't been change, there is a strand of hair from the previous guest who checked in, the room smells bad, no one is answering when you call the front desk from your room, there is a person just lingering in the hallway of the hotel
Business response:
Dear maritess, Thank you for this honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
DON'T DO IT. I am extremely disappointed and bothered at how disgusting this hotel was. The very first thing I noticed when walking into the lobby was the strong stench of animal and pee. Instant regret. The elevators were just as horrible. I cannot stress enough how bad the entire hotel smells. The room itself however was not as bad as the common areas but still not great. Water does not get hot and the showerhead and water pressure sucks. Not to mention I had to pull a huge clump of hair out of the drain because the tub of... read more
Business response:
Dear Anessah, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Elevators broken, vending machine broken, key card had to be replaced three times, stains and crumbs on the floor and hallways, room and bathrooms smell. Tear this building down and start over, awful experience!
Business response:
Dear Josh, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We truly appreciate your feedback.Sincerely,Hotel Management
It was very dark inside the room, even with the curtains open. Not a room where you want to stay and relax is only to go to sleep and be out all day.
Business response:
Dear Wendy, Thank you for sharing your feedback with us. We're sorry to hear that the lighting in your room did not meet your expectations. Your comments are important to us, and we'll certainly take them into consideration for future improvements. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
530 pm, room not ready. When will it be ready? Not sure, she says... maybe an hour?
Business response:
Dear Glenn, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future.Sincerely,Hotel Management
This place is the worst hotel I have ever stayed at. When I parked there was one man screaming and fighting with what I assume is wife. Then I walk in to check in and I am told to hold on they needed a few min as the ladies continue to giggle and talk about in great detail there sexual event the night before. After 14 min of waiting they then check me to a room that has no pillow cases on pillows and was so dirty and all furniture was beat up. The phone in the rooms cord was cut so good not call front desk to get pillow case... read more
Business response:
Dear Dena, Thank you for taking the time to review your stay with us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the cleanliness issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next ti... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.