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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless people in the rooms, walking the hallways. Extremely dirty as soon as you walk in the building. Doors have hand written signs “do not disturb” taped to the door. As you walk the hallways the doors are cracked open ! Very unsafe ! Smells like marijuana and smoke not safe for anyone with medical concerns.
Business response:
Dear Alejandra, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you ba... read more
I didn't like the fact that when I arrived on the second day, I could not check in because I didn't arrive on the day of my reservation. I was unable to inform the hotel on time. I was not let in, and had to pay anyway. Unacceptable.
Business response:
Dear Jane, Thank you for choosing our hotel and providing feedback. It is disappointing to learn of the issues you experienced with our front desk on arrival. We will check with our team to know what went wrong and to ensure these concerns are improved. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The first room i was placed in had a backed up toilet. The front desk staff was nice and put me in a second room right away. The second room had food crumbs on the counter, a broken lock on the door, a clock that didn't work, and black mold in the bathroom. The hallways hadn't been cleaned in a while and some of the hallway lights were burned out.
Business response:
Dear Janet, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. We hope to welcome you back and provide you with an exceptional stay that genuinely reflects the quality of service we always strive to deliver.Sincerely,Hotel Management
The room was very dirty. Floor was extremely filthy. Beds were not changed. A bathtub had a lot of hairs. A toilet, sinks were extremely dirty. I have never seen or been in that filthy hotels. My experience was just horrible! P.S. I went to a store and bought bunch of cleaning supplies and clean the room myself…..
Business response:
Dear Yuliya, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sin... read more
Very bad inside the hotel it smell very bad there was nothing in the bathroom the fridge in the room had mold
Business response:
Dear Mohammad, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Looks can be deceiving At first appearance, the hotel looks great! Once inside, you notice the rundown appearance! Staff was friendly, but the room and amenities were subpar! The carpet was stained throughout the room, the bed mattress was hard as a rock, there were no utensils in the room and you had to go down to the front desk to request the items needed to prepare a meal, the bathroom tile was peeling up in the corners, the windows were up on arrival, as to “air out” the room and it was very difficult to close, the compl... read more
Business response:
Dear Alperdis, We apologize for not meeting your expectations during your recent stay. Your feedback is valuable, and we take it seriously. It's disappointing you encountered several issues with the room and amenities. We strive to provide comfortable and well-maintained accommodations and address these concerns to ensure a better experience for future guests. We appreciate your understanding and hope you might reconsider staying with us in the future. Thank you for your feedback.SincerelyHotel Management
I booked this hotel with my 2 kids. Tina was friendly however, when we opened the door of the first room we checked into, (we checked into multiple) it was flooded with bugs like cockroaches,ect. We walked right out and told Tina what had happened and she had given us a different room. When we walked up to that room, the door was cracked open with a large party of people inside, when that room was supposedly "vacant". We checked in around midnight and my family was tired and just wanted to leave. Tina gave us another room an... read more
Business response:
Dear Khristina, We apologize for the highly disappointing experience you encountered during your recent stay. Your feedback is greatly appreciated, and we are genuinely sorry for the cleanliness issues you faced during your visit. This does not reflect our usual standards, and we will address these concerns with our team to ensure such incidents are not repeated. Please understand that this is not the level of service we aim to provide. Your comfort and satisfaction are important to us, and we will take steps to prevent such... read more
FILTHY! The bathroom counter was not clean, there was a visible flaky substance on it. The beds both had grains of dirt or crumbs of food in between the sheets. Do they not launder or change the sheets between guests? Absolutely will never stay there again! Also, a man was set up in the parking lot near the lobby entrance in a camping tent. And as a pet-friendly facility, they need to monitor the dog crap in the grass and on the walkway a little better.
Business response:
Dear Guest, Thank you for your review of our hotel. We promise to provide every guest with clean and comfortable accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We understand your concern and are taking immediate steps to rectify the situation. Our team is working diligently to ensure we provide an exceptional experience meeting your expectations during your next visit with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.