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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Extremely noisy! Slept 2 hours. Rust/dirt coming from tub spout. Will never stay there again.
Business response:
Dear Robert, We are truly sorry for the inconvenience you encountered, including the noise and issues in the bathroom. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can enhance our overall accommodations. We understand that words alone may not make up for the inconveniences you experienced. Please know that we will review your concerns with the relevant teams. Please allow us to regain your trust by staying with us again whenever your travels brin... read more
But I didn't like about the places that they had prostitution going on and the manager is involved and there were cigarette hole Burns and the sheet and they lied plenty and they violated my Ada rights and I'm going to bring food per part 2 section 504 with a 88 regulations state that I can have my dogs because I'm legally disabled that law was enacted in 1986 it's mandated by the supreme Court and I have recorded him violating my civil rights and I have a case with the department of Justice currently against another hotel f... read more
Business response:
Dear Bruce, We deeply regret the issues you encountered during your stay, including the unpleasant interaction with our team members. The concerns you outlined are of a serious nature, and we consider them a top priority. We will review these concerns to ensure that such matters are handled more efficiently without causing any hassle to our valued guests. Additionally, your comments about your pets are noted as well. Your feedback is invaluable in helping us identify areas for future improvements. We hope to have the opportu... read more
Customer service ? Not so much Apparently the site I used to book my stay canceled my reservation and did not tell me. I still had it on my end as booked. The lady at the front desk would not honor what I showed her on my app or on my email and charged me a larger amount to make a fresh reservation. There was used soap in the shower from guests before me. There were stains on the sheets. The cabinets in the kitchen had black scuff marks all over them.
Business response:
Dear Kit, We sincerely apologize for the issues you encountered during your stay, and we want to thank you for bringing them to our attention. We’re sorry for the confusion regarding your reservation and the service issues. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We also apologize for the housekeeping issues you encountered in your room. We will share your comments with the appropriate teams to ensure that future guests do not experience the ... read more
Didn't like having to go to the counter for everything. It seems like shampoo and a hairdryer should be in the room.
Business response:
Dear Nancy,Thank you for your feedback! We are glad you enjoyed your stay at Extended Stay America. Your input is valuable, and we understand how having essentials readily available would enhance the experience. We appreciate your thoughts and will share them with our team. We hope to welcome you back for an even better stay!Sincerely,Hotel Management
Bring your own cleaning supplies! I’ve always wondered what Extended Stay America hotels were like so decided to try one. We were planning on staying a week. Had we not arrived so late in the day I would have walked back out and gone somewhere else but we were tired and decided to stick it out for one night. The place was so dirty! The floor in my room was extremely sticky throughout and when I asked for someone to clean it I was told that housekeeping had already gone home. The young man I spoke to disappeared into the back... read more
Business response:
Dear Margueritte,We sincerely apologize for the experience you had during your stay. Your concerns about cleanliness, noise, and overall conditions are deeply concerning, and we regret that we did not meet your expectations. Providing a clean and comfortable environment is our priority, and it is disappointing to hear that we fell short. Your feedback has been shared with our team to address these issues and improve our service. We understand how frustrating this must have been for you and truly appreciate you bringing it to... read more
Lobby floor was sticky Beds in rooms were Comfy Water was slow
Business response:
Dear Victoria,Thank you for your feedback. While it’s great to hear that the beds were comfortable, it’s disappointing that other aspects of your stay did not meet expectations. Cleanliness and maintenance are taken seriously, and concerns about the lobby floor and water pressure will be addressed to enhance guest comfort. Your experience is valued, and efforts are continuously made to improve service and facilities. We hope to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management
Dirty old hotels We can’t believe this kind of hotel is still existed. Very old and dirty, they said they are on remodeling process but we don’t think they will. Hotels.com please take them of your listing. It’s nothing good about them and we don’t want to recommend to anyone.
Business response:
Dear Connie,We sincerely regret that your experience did not meet expectations. We understand how important cleanliness and upkeep are for a comfortable stay, and we apologize for any inconvenience caused. While renovations are indeed underway, we acknowledge that improvements take time, and we appreciate your patience. Your feedback is invaluable in helping us enhance our facilities and guest experience. We hope you might reconsider and allow us the opportunity to provide you with a better stay in the future.Sincerely,Hotel... read more
I stayed here. At checkout not a single things about the property or it’s amenities was explained to me. They watched me struggle to bring my items in and never offered a dolly or anything from the back. They did not do room service and their trash room was filled sky high for the 10 days I was there. At check out they were incredibly rude and yelled at me in front of other guests.
Business response:
Dear Maryann,We sincerely apologize for the challenges you faced during your stay. Your experience does not reflect the level of service we strive to provide. We regret any lack of assistance during check-in and the inconvenience with housekeeping and waste disposal. Your feedback is invaluable, and we are actively working to improve our service standards. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel M... read more
No breakfast as they say. Rooms dirty. Unsafe parking. Customer service not pleasant.
Business response:
Dear Olga,Thank you for sharing your feedback. We deeply apologize for the concerns you raised regarding your recent stay. We understand how important a clean and safe environment is, and we regret that we did not meet your expectations. Please be assured that we are addressing the issues you mentioned, including cleanliness, safety, and customer service, with our team to ensure improvements are made. Your experience is not reflective of the standard we strive to provide, and we hope to have the opportunity to offer a better... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.