Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Anthony,Thank you for sharing your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a peaceful environment is, and we regret that this affected your comfort. While some noise can be unavoidable, we will review possible improvements to enhance soundproofing and ensure a more restful experience for our guests. Your concerns are valuable to us, and we appreciate your patience. We hope you’ll consider staying with us again for a better experience.Since... read more

Business response:

Dear Mohannad,We sincerely regret that your experience did not meet your expectations. Providing a comfortable and enjoyable stay is our priority, and we are sorry to hear that we fell short. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns so we can make the necessary improvements. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management 

Business response:

Dear Mohannad,We sincerely apologize for any disturbance you experienced during your stay. Our team strives to provide attentive service while respecting guests' privacy, and we regret that this was not your experience. Your feedback is important, and we will address this with our staff to ensure better communication and consideration for our guests. We appreciate your time in sharing your concerns and hope for the opportunity to offer you a more comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Kyle,Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered, including the construction, bugs, smokers near the entrance, and the discomfort of the bed. We understand how these issues impacted your stay and regret falling short of your expectations. Please know we are actively addressing these concerns to improve the guest experience. We appreciate your feedback and hope you might consider giving us another opportunity to provide a more pleasant stay in the future... read more

Business response:

Dear Elif,Thank you for your feedback. We sincerely apologize for the issues you encountered, including the presence of bugs, discomfort with the bed sheets, and dissatisfaction with the breakfast. Your experience does not reflect the standards we aim to uphold, and we regret the inconvenience caused. Please rest assured that we are taking steps to address these concerns and improve our quality. We hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Vandana, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with cleanliness and the presence of pests in your room. This is certainly not the standard we strive for, and we understand how disappointing it must have been. We are addressing this matter with our housekeeping team and pest control to ensure this does not occur again. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope you will consider giving us another opp... read more

Business response:

Dear Christian,We apologize for the inconvenience caused by the ongoing renovations and the issues you encountered with the kitchen and AC unit. We're working diligently to improve our facilities and enhance our service quality. Your comments are invaluable in helping us address these matters promptly. We truly appreciate your understanding as we make these necessary upgrades and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Susan, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management