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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting. This property is so dirty! Public areas and especially my guest room, were filthy. The hard surface floors in my room were greasy and dirty, the carpet was stained in multiple places. The bathroom was scary, to put it mildly. Faucets covered in soap scum and mildew, showerhead so broken that more water squirted out of the side of the broken pipe than hit my body, the shower curtain bar was broken and sagging, the drain pipe so clogged that I had water up to my ankles during my shower. The desk chair was absolutel... read more
Business response:
Dear Ryan,We deeply regret the unacceptable condition of your room and the issues you encountered during your stay. The cleanliness and maintenance concerns you described are far below our usual standards, and we sincerely apologize for the discomfort and frustration caused. Your feedback regarding the state of the room, bathroom, and the untimely lock replacement has been noted and will be addressed immediately with our housekeeping and maintenance teams. We understand how this impacted your experience and appreciate your c... read more
Pretty good staff. Place was dirty, towels were still dirty. Old and outdated. People who were sleeping there were sketchy. Place had an evil vibe.
Business response:
Dear Nicolas, Thank you for your feedback. We’re glad to hear you found our staff to be good. However, we apologize for the cleanliness issues and the outdated condition of the property. Your comments about the towels and the overall environment are concerning, and we are addressing these issues to ensure a better experience for our guests. We appreciate your insights and hope to have the opportunity to improve your experience in the future. Sincerely,Hotel Management
It looks to me the hotel is full of foul smell and homeless look tenants to me. It is horrible. Never will stay there again.
Business response:
Dear Mayumi, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take cleanliness and guest comfort very seriously, and we’re currently addressing the concerns you’ve mentioned. Your comments are invaluable in helping us improve our services. We hope to have the opportunity to offer you a better stay in the future. Sincerely,Hotel Management
Dried food all over counters which was disgusting and the bathroom needed some serious cleaning
Business response:
Dear Shannan, Thank you for bringing this to our attention. We’re sorry to hear about the cleanliness issues you experienced. This is not up to our usual standards, and we are addressing the cleaning procedures with our team to ensure this does not happen again. Your feedback is invaluable in helping us improve. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
Hallways were disgusting and room only slightly better. Upon entering room there was a bad odor and a white handtowel was on the floor propping the bathroom door open. The kichen stove fan blew greasy smelling air. The TV did not work. The shower head was too big for the small tub and spritzed water onto bathroom floor making a wet mess. The grab n go breakfast amounted to some prepackaged muffins. Hotel guests looked as rugged as the hotel. Motel 6 would have been superior to this property. Never again
Business response:
Dear David, Thank you for your feedback and for choosing our hotel. We're sorry to hear about the issues you encountered during your stay. We take cleanliness and maintenance seriously, and your feedback helps us improve. We apologize for the inconvenience with the odor, TV, and other concerns. Your comments have been shared with our team to address these issues promptly. We hope you will consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
This is the dirtiest hotel I've ever stayed at. It smells like pee!!!
Business response:
Dear Kenya, Thank you for your feedback. We sincerely apologize for the cleanliness issues and unpleasant odor you encountered during your stay. This is far from the standard we aim to uphold. Please know that we are addressing these concerns immediately with our housekeeping team to ensure thorough cleaning and resolve any odor issues. Your comfort is very important to us, and we appreciate your comments as they help us improve. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.