This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was extremely disappointed with this Extended Stay. When we walked in to the room, it was freezing cold (AC set to 60) and it smelled clean. We quickly realized that it was far from clean. I saw some spots on the bathroom floor. I took a damp washcloth to it and I was really shocked at just how dirty it was. It has been a while since the floors were actually cleaned and not just vacuumed. The bathroom mirror was also dirty and the faucet. It was as if, they just ran through, swept, changed the towels and bedding, trash and... read more
Business response:
Dear Douglas, Thank you for your detailed feedback. We’re very sorry to hear about the cleanliness issues, inconvenience with the nightstand, and lack of a coffee maker in your room. This is not the standard we strive for, and we will address these concerns with our team immediately. Your comfort and satisfaction are important to us, and we regret that we fell short. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Came in at 1145pm on the 17th of August..was givin a key for a room that was occupied by someone else..Went back to front desk and was givin another key that didnt work...At this point i didnt even think he worked at your hotel...We came all the way from the valley...to get this type of service from your hotel is beyond bad ...Rick Gonzales pls would like someone to call me ...
Business response:
Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No. No. No. Very outdated, severely in need up renovations. They allow dogs…. We noticed a few pee puddles near the elevators. The bathroom shower was nasty, it was so gross- I felt unclean after showering but had no choice. Honestly, we expected a lot better being near the airport. Customer service was great though, fast and easy check-in & out.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you appreciated our customer service and the efficiency of check-in and check-out. However, we sincerely apologize for the issues you encountered with the condition of the rooms and bathroom. Your comments regarding the need for renovations and cleanliness are important, and we will address them promptly. We value your input and hope to provide a better experience on your next stay.Sincerely,Hotel Management
Door are hard to Open. Keys are not working many attempts were made but still not working
Business response:
Dear norilen, Thank you for your feedback. We apologize for the inconvenience you experienced with the door locks and key cards. This is not up to our standards, and we are addressing the issue with our maintenance team to ensure a smoother experience for future guests. We appreciate your patience and understanding as we work to resolve this problem. We hope to have the opportunity to provide you with a significantly better stay in the future.Sincerely,Hotel Management
This property was very close to where I needed to be on the days I stayed. Apart from that... There is a reason the rooms are so cheap. The greasy front doors of the lobby and broken elevator were a warning. The remains of scotch tape on the door of my room (422) made me wonder what was posted there. I opened the door to the strong smell of fish and maybe urine that I'd hoped would air out, it never did. The odor is extremely pervasive. The floor that is all bare, no carpet, was incredibly sticky and filthy. This room qualif... read more
Business response:
Dear Steve, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. The conditions you described are unacceptable and not reflective of our standards. We are taking immediate steps to address the cleanliness, maintenance, and overall condition of the property. Your comments are invaluable in helping us improve. We regret that your experience was so disappointing and hope to have the opportunity to provide you with a significantly better stay in the future.Sincerely,Hotel ... read more
At 2:30am there was loud popping and bubbling noises from the bathroom. After 30 mins, went to check and there was soap bubbles coming up from the toilet and bathroom drain to fill the whole floor. Had to go to the front desk at 3am to get towels to cover the entire bathroom
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the disturbance and inconvenience caused by the unexpected plumbing issue during your stay. This situation is far from the experience we aim to provide, and we are addressing the problem with our maintenance team to prevent it from happening again. We appreciate your patience in handling the situation and for bringing it to our attention. Your feedback is invaluable, and we hope to provide a much smoother stay in the future. Sincerely,Hotel Managem... read more
Bad rating Very dirty. Hallway carpets full of large stains smelled like urine. Clumps of dog hair visible in vestibule. Oily floors in room. Paint chipping of walls. Is in major need of a cleaning job and new carpets in hallway. Either mngr never goes there or he just ignores these things.
Business response:
Dear LOUIS, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you encountered during your stay. This is not the standard we strive for, and we are addressing the hallway carpets, room conditions, and overall cleanliness with our team immediately. Your feedback is crucial in helping us improve, and we’re taking steps to ensure these problems are resolved. We appreciate your honesty and hope to provide a better experience in the future. Sincerely,Hotel Management
We go in later and when we got to the room there was no coffee make for the morning or shampoo and conditioner. There was signs say if we wanted these item we needed to ask the fro t desk. Too tired to make another trip down stairs. No wall decor so it felt very unwelcoming. I guess I am used to better Accommodations.
Business response:
Dear Debra, Thank you for sharing your experience. We apologize for the inconvenience you faced regarding the missing amenities in your room. We strive to provide a comfortable and welcoming environment, and we're sorry to hear that your stay fell short of your expectations. Your feedback about the lack of decor and the need to request items from the front desk is noted, and we'll consider how we can make improvements. We appreciate your comments and hope to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,895 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.