Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Richard, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The lack of amenities and cleanliness issues, particularly with the elevator and construction areas, fall short of our standards. We are addressing these concerns with our team to enhance guest comfort and experience. Your feedback is invaluable, and we hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Jaylen,Thank you for sharing your feedback. We regret to hear that your stay did not meet expectations. Providing a clean and comfortable environment is essential, and we’re sorry you encountered challenges. We encourage guests to inform us during their stay so we can address any concerns promptly. Your comments will be reviewed with our team to ensure improvements.Sincerely,Hotel Management 

Business response:

Dear Danh,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Please give us another opportunity to provide you with a better stay i... read more

Business response:

Dear Charles,Thank you for sharing your experience. We regret that certain aspects of your stay did not meet your expectations and understand how important it is to feel comfortable and have essentials readily available. Your feedback regarding room amenities and overall atmosphere is valuable, and we’re continuously working to enhance our guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Wendy. Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Feedback from our guests is highly valued, and we appreciate comments that can assist us in pinpointing areas that require further focus. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely... read more