Extended Stay America - Orange County - Katella Ave.

Timothy 

on Expedia

3 years ago

First off, I got an email the morning of check in saying you were oversold and our room was being downgraded. That was annoying. When we were checking in, we could tell the guy who checked us in Hates his job, or was just having a really bad day. He seemed annoyed when I asked a couple of questions. He was annoyed when we asked about masks, I think because he wasn’t wearing one. He said he had asthma which maybe he does and he was behind a plexiglass. Later he seemed annoyed when we asked for ice and an ice bucket. Ridiculou... read more

Manuelita 

on Expedia

3 years ago

Sad stay The front desk attendant wasn't very friendly at all. The hotel didn't offer complimentary ice. We and several other people almost got our cars towed. We parked in an area in front of hotel, thinking it was part of their parking area. In the morning we all had warning tickets on our windshield. The front desk attendant never said anything about not parking there. We were very disappointed with our stay there. Wont be staying there again 

Anonymous 

on Expedia

4 years ago

DO NOT book this hotel through Expedia. THey cancelled on my as I was landing. 

Samuel 

on Expedia

4 years ago

Poor comunication Over booked and i was sent away 

Cathleen 

on Expedia

4 years ago

Room was dingy, there was someone elses hair still in the tub, and the hotel smelled like weed upon walking in. I didnt bother to tell the girl at the desk about the hair because the room was just so dingy i didnt even use the shower at all. Luckilly we only had one night there.