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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a eoom and at the end they did not have my room and the payment i dis they returned only some of the amount and 5 to7 days went supposed to be everything ready
Business response:
Dear Alejandra, We are sorry for your experience on arrival and that you could not stay with us this time. Please give us some time while we review our process, so this situation is better handled in the future. Allow us to host you again. Sincerely,Hotel Management
Its good to have Kitchen facilities but the Hotel looked old. Bad smell throughout the corridor and lift. Bath soap was seems to be very cheap.
Business response:
Dear Guest, Thank you for being our guest. We are glad you appreciated having a kitchen in the room. However, we are sorry for not meeting your other expectations. Our housekeeping team works hard to ensure and deliver the cleanest atmosphere, but we apologize that the smell concerns impacted your stay. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.SincerelyHotel Management
While the property was pet friendly and conveniently close to Disneyland the rooms were disappointing. The curtains didn’t close properly and there were stains on the desk chair and carpets. The bathtub spout was not sealed correctly and dripped constantly after first using it. The towels were small, thin and rough while the toiletries were cheap and minimal, a bar of soap and a small shampoo bottle. The staff at the desk were pleasant and kind but I wouldn’t choose to return to this hotel again.
Business response:
Dear Debbie, Thank you for choosing us. We are very disappointed that we did not meet your expectations during your visit. It is our team's effort to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Thank you for sharing these details; they will be addressed on a priority basis. Please stay with us again so we can regain your trust and show you the hospitality you deserve.SincerelyHotel Management
Had cockroach’s, no dishes, grab and go breakfast wasn’t good
Business response:
Dear Angel, Thank you for choosing us. We are sorry if it was not communicated to you clearly that to ensure cleanliness, the kitchenware is kept at the front desk, and the team delivers it to the suite as required. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our housekeeping team is instructed to recheck the cleanliness process before the rooms are allocated t... read more
2 problems with my reservation. First, the room smelled. If we weren't so tired that we fell right asleep, we would have moved rooms. Second, the "breakfast" they advertise is coffee and a small, pre-packaged dry muffin.
Business response:
Dear Ken, We are disappointed that we may have overlooked a few issues in your room's preparation and that our grab-and-go breakfast was not to your liking. We sincerely apologize for the inconvenience caused. We have discussed this with the concerned departments to improve our overall service. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Horrible So stayed on 1st floor for a night and shower water neve got hot made a complaint and was tilde no one has ever complained! Why would someone lie their shower is cold? Horrible hotel would neve go back free breakfast is also a dry mini muffin and a granola bar not breakfast more like a cheap snack
Business response:
Dear Dominic, We are sorry for the issues you had with the room's shower, which were not addressed adequately. We take these reviews seriously, and our team is evaluating your feedback to know what went wrong and to ensure these concerns are not repeated. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. Your feedback is shared with our breakfast staff as we continually strive to improve our guest experience. Please allow us another occasion to provide you with the hospitality... read more
Lacking The hotel is lacking in everything I would describe as normal hotel standards Book a different hotel
Business response:
Dear Robert, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
El personal muy grosero y despota, alfombras muy sucias y lo peor nos salieron cucarachas atrás del respaldo de la cama, MUY ASQUEROSO, no lo recomiendo para nada
Business response:
Dear Mara, thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we are sorry that our housekeeping staff overlooked some areas in the room preparation, which does not meet our standards; therefore, we are very disappointed that this was your experience. Your comments are already shared with our team, and we are committed t... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.