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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived the lady behind the counter gave us a mean look. Then another staff checked us in and was very nice. The room was naked. No coffee pot no nothing in kitchenette. You have to ask for anything. The tub looked dirty but actually disguised to look that way. Grainy. The key card envelope had written on back “ grab and go breakfast” but did not indicate where. The next morning went to lobby for coffee. No cream no bag and go. I’ll never stay in an Extended again
Business response:
Dear HARLAN, thank you for choosing us. It is disappointing to read such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Old Room - 206 Bathtub dirty with hair upon arrival Thin walls , we could listen to neighbors up , down & side to side.... That's what we get for being cheep Will not return
Business response:
Dear Gonzalo, thank you for taking the time to review our hotel. We regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management
The room was not clean. There was hair on the shower and bugs on the bed.
Business response:
Dear Guest, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Amenities were non existent. I had to ask for a coffee maker and cups. No condiments were supplied and when I asked I was never given. Room was not cleaned even after I asked for it I be cleaned. I was told that feature was only available on request
Business response:
Dear James, thank you for choosing to stay with us. Various in-room amenities and kitchenware is available at the front desk for our guests and delivered to your suite upon request. We apologize a few items were not delivered and regret any miscommunication. Your feedback is greatly appreciated as it helps us improve our guest experience. We wish to welcome you back to our property for an enjoyable experience next time whenever your travels bring you to this city.Sincerely,Hotel Management
Never again! In general, I thought it was a retirement home, I drove up and thought I was at the wrong place, I made a few rounds to ensure I had the correct address. Seniors running around in their pj's, really no type of breakfast. I stayed here a few years ago and it wasn't too bad. Will never stay here again, I was very disappointed. The nightly price of $200 was excessive for this stay!
Business response:
Dear David, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Room appeared clean but really was very dirty. When arriving the whole building had a strong bleach scent that was very unpleasant. Floors were very dirty and bedding made my family and I very itchy :( the hotel in general had a nasty smoke smell and the area surrounding the hotel seemed very unsafe. Do not recommend! yes it’s cheap but not worth it!
Business response:
Dear Jean, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. It was our pleasure to host your visit, and we hope to have the opportunity to make your next stay even better.Sincerely,Ho... read more
No working toilet The toilet in my room did not work, I was told that I could not switch rooms and that the maintenance man *may* be buy in the morning. I checked out after 3 hours.
Business response:
Dear Boris, thank you for choosing us. Please accept our apologies for the problems in your room and any inconvenience caused. We have instructed our maintenance team to attend to this concern on a priority basis. Please know this is not usual for us, and we hope you will stay with us again so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Unbelievable! The worst experience ever! It was awful! Yellow pee stains on the toilet and dryed pee on floor. Asked a lady in the am to take care of it while we were out all day. Came back nothing had been done. Manager kept making excuses. I cleaned it my self. Asked for the room to be comped he said no.
Business response:
Dear Douglas, we are sorry we failed to deliver the exceptional stay you deserved. We apologize for the housekeeping issue you encountered, and we regret our staff did not promptly respond to your requests and apologize for the inconvenience. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Thank you for your candid feedback.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.