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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
may not go this place again
Business response:
Hello, I sincerely apologize we did not meet your expectations. We value guest feedback, and we will double our efforts in improving our overall service. Thank you so much, and have a great day.
We chose this hotel because it was close to restaurants & freeways. The hotel didn’t feel safe with back door broken didn’t need your hotel card to get in anyone had access. No blow dryer available in the room, hotel does not supply any kitchen plates, utensils, paper towels etc. No ice makers in the hotel you have to make your own ice! Hotel stairwell & halls stunk!!! Bring your own pillows these were so flat & uncomfortable!!! We definitely won’t be returning.
Business response:
Dear Kimberly, thank you for being our guest. Providing a clean, comfortable, and home-like stay is what we strive to deliver to our guests. Feedback such as yours helps us improve our services. Our maintenance team is already working on the broken doors. Kitchenware and some other in-room supplies are available with the front desk on request, and they are complimentary. Additionally, we have also addressed your concern about the cleanliness with our housekeeping team to ensure it does not happen again. We hope our convenien... read more
We had a flight connection that was interrupted and we arrived late and last in the check in would not let us check in so we had to find another hotel and pay twice for one night of lodging. The young lady at check in counter was very unprofessional and would not even listen to us as we tried to explain or late check in. We did call to as if we could have late check in but did not reach a staff member before our flight left. Two children crying not knowing if we would have to sleep in a car is not what I needed that night!!
Business response:
Birt, thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We will also address your comments with our team regarding the service issues you experienced, and rest assured we will take the necessary steps to elevate our service levels. We are terribly sorry for this incident and hope you will choose to book a room with... read more
My room was very clean but there were bugs in my kitchen area.
Business response:
Delores, thank you for your feedback. While you were overall pleased with your room’s maintenance, we are sorry for the specific issue you mentioned. You are absolutely correct to expect a bug-free environment when staying with us. We will address this with the appropriate team immediately. Thank you for bringing this to our attention, and we hope you will consider choosing us again, so we can make your next stay comfortable. Sincerely, Hotel Management
Do not stay here Do not stay here. There are a lot of people staying here long term. There was the guy out front smoking his joint numerous times a day. The breakfast is horrible. Well there really is no breakfast just muffins. There is nothing in the rooms. No coffee maker no paper towels no silverware and they are still blaming covid which most hotels are back to normal. Staff was suppose to let my daughter know when she could check in early and he never called us.
Business response:
Pamela, thank you for your candid evaluation. We are disappointed to learn that the non-smoking policy was not followed diligently during your visit. We appreciate your letting us know about this, and rest assured, we will use your feedback to prevent such reoccurrences. We will also share your comments regarding the cleanliness issues you experienced with our housekeeping team and take steps to make sure this is not prevented. We hope you will return to experience our hotel as we would have liked you to during this visit. S... read more
I was expecting better rooms
Business response:
Marco, thank you for choosing our hotel. We are sorry for not living up to your expectations and for your disappointment with your suite. Your feedback is valuable as we are always looking for ways to enhance our guests' experience. We hope you will consider giving us a second chance to welcome you in the future. Sincerely, Hotel Management
Property needs work. The property needs work. The furniture is old and shows wear and it just didn’t feel clean. The first room we were given smelled like smoke even though it was a no smoking room. The third floor hallway was rittled with trash. The second room was ok but the furniture is so dated.
Business response:
Joseph, thank you for evaluating your stay at our hotel. We sincerely apologize for not adequately preparing your room before your arrival. We take such concerns seriously, and we will share your comments with our housekeeping team as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management
They downgraded our room so we only had one queen. Gave us a roll in bed that was embarrassing…worst I have ever seen. And I still paid the price I paid for two queen beds. This is on Expedia and the Hotel. Just a complete joke
Business response:
Ryan, thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we regret disappointing you. We apologize for the concern you mentioned. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.