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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lost my reservation. Spent 1 hour on the phone. 1 receptionist was not helpful at all. After an hour Briana figured it out and checked us in within 5 min.
Business response:
Robin, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the service issues you encountered. We will review this with our team and take steps to elevate our service levels. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Horrible hotel, no better than a Motel 6. The bathtub was disgusting and the bed was horrible.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, please accept our sincere apologies for the issues you ha... read more
They did not let me check in in saying that there was no more rooms available when I had my confirmation confirmation number that I ordered through Expedia and they still said no
Business response:
Margaret, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The outside of the property looks great and kept up but once you walk in through the hallways to get to your room is horrible! Smell in rooms from people cooking next door is soo strong!
Business response:
Marya, thank you for including us in your travel plans. It is disappointing to know you did not enjoy your stay with us. Please accept our apologies for the inconvenience you experienced due to the cooking smell coming from the other guests’ room. We value your feedback as it is helpful for improving our future travelers. It was a pleasure hosting you here, and we hope to see you again soon. Sincerely, Hotel Management
First off, I got an email the morning of check in saying you were oversold and our room was being downgraded. That was annoying. When we were checking in, we could tell the guy who checked us in Hates his job, or was just having a really bad day. He seemed annoyed when I asked a couple of questions. He was annoyed when we asked about masks, I think because he wasn’t wearing one. He said he had asthma which maybe he does and he was behind a plexiglass. Later he seemed annoyed when we asked for ice and an ice bucket. Ridiculou... read more
Business response:
Timothy, thank you for your review. We are sorry for the inconvenience you had at check-in and apologize you did not experience the best from one of our associates. We will bring your concerns to the attention of our front staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Sad stay The front desk attendant wasn't very friendly at all. The hotel didn't offer complimentary ice. We and several other people almost got our cars towed. We parked in an area in front of hotel, thinking it was part of their parking area. In the morning we all had warning tickets on our windshield. The front desk attendant never said anything about not parking there. We were very disappointed with our stay there. Wont be staying there again
Business response:
Manuelita, thank you for your review. We are sorry for the disappointing stay you had with us and apologize you did not experience the best of our front desk staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.