Extended Stay America - Orange County - Katella Ave.

Anonymous 

on Expedia

5 years ago

The staff was nice but the hotel room was dirty, the bathtub faucet leaked nonstop, and the room smelled. 

Anonymous 

on Expedia

5 years ago

Horrible service Extended stay used to provide a good service for families now it has been overrun by people who use this for incessant reasons. It has become very dirty and unacceptable 

Anonymous 

on Expedia

5 years ago

Amanda at the desk was nice , we got to our room to find that the tub was leaking and our door never locks ! So someone could of walked in without a key . We moved rooms to have the sink to be clogged and the ac to smell of something burning . Amanda did what she could but I will be reaching out further about my staff. 

Anonymous 

on Expedia

5 years ago

Whack ass place Maintenance horrible. Didn’t get what I want (bed size). Place was dirty in general. Some molds in the restroom. After seeing all that just made the whole entire hotel feel dirty. Even though it was an convenient walking distance to the Honda Center, I would not book this place again. 

Panda 

on Expedia

5 years ago

It is hard to find the entrance to the property. We can see the building from the street but there is no sign to lead you to drive there from Ketella Ave. You have to enter the parkibg lot of the theater and the property parking lot is behind the theater. The acceasories at the location is all by request. The front desk run out of cloth hanges and hair dryer. Very incovienient. 

Francisco 

on Expedia

5 years ago

Horrible hotel Hotel looks nice from the outside but smells inside: even though it says non smoking the hallways and room smells of smoke. Breakfast was a joke ( coffee and a granola bar): when we checked in the room was occupied. The other room they switched us to had a leaking bathtub faucet. Overall the quality for the price we paid was not good at all. 

Anonymous 

on Expedia

5 years ago

Poor room condition, pipe's that's noisy, refrigerator old and stained. Coffee maker brought to room didn't work. 

Anonymous 

on Expedia

5 years ago

the front desk and the manager especially the most diabolical and utterly accusatory for the toilet breaking down and having to give us a new room for it. They started by telling me I should take the plunger and fix their bathroom because she was not the maintenance, so they made me one and then blamed me by screaming in my face for having changed the room for which they show no concern for my having to move to a new room 3 in the morning and went in and in to gossip about us then to blame us for their technical problems. Th... read more

Avidtraveler 

on Expedia

5 years ago

It is just goo at the outside but the room is so run down. The bed is not comfortable and the blankets you feel it is not washed right. There's a lot of people check-in that makes you uncomfortable. I'll never consider to stay there.