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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT book this hotel through Expedia. THey cancelled on my as I was landing.
Business response:
Thank you for evaluating your recent stay with us. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Poor comunication Over booked and i was sent away
Business response:
Samuel, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Room was dingy, there was someone elses hair still in the tub, and the hotel smelled like weed upon walking in. I didnt bother to tell the girl at the desk about the hair because the room was just so dingy i didnt even use the shower at all. Luckilly we only had one night there.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Squeaky bed Very run down hotel. We were given a full-size bed for two people. I didn't even know hotels still had those. The bed was very small and uncomfortable. It squeaked every time you moved or breathed. When we arrived back at the hotel after dinner, the police were escorting a man BACK IN TO the hotel while handcuffed!
Business response:
Kenneth, thank you for your honest evaluation. We regret we were not able to meet your expectations and are sorry to read that our beds were not to your comfort. We value your feedback and will use it to make sure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Horrible customer service. I did not end up staying there. The hotel was sold out. I need a refund.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.