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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We rented 2 rooms for our trip. The first room smelled like smoke, the front desk rep changed it to another room, that room had not been cleaned from the previous customers, we contacted the front desk, they quickly resolved the situation. The second was not as bad, the shower did not appear to have been cleaned properly, we cleaned it our selves. Furniture in this room was dated and in bad shape. Very disappointed with this property.
Business response:
Thank you for the detailed review. We are sorry for the cleanliness issues you experienced in the suites assigned to you and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Although the kitchen was a nice touch,the price of the room was little high and the Bed was too small and squeaky sounding.
Business response:
Thank you for being our guest. While we are pleased that you liked our kitchenette, we are sorry for not meeting your expectations with our bedding. We value your business and hope you will consider staying with us again in the future for a much better experience. Sincerely, Hotel Management
Not the best for the money.
Business response:
Fahed, thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for. We appreciate your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was the worst experience i have ever had...was trying rekindle with an old flame and got nothing but complaint after complaint from a neighboring guest
Business response:
Matthew, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Dogs barked all through the night Dog’s barking all during the night, needed to get some sleep after my stay
Business response:
Kevin, we were disheartened to read your review. Please accept our apologies for the noise disturbances you experienced. We are disappointed that we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We hope you will allow us to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.