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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Anywhere Else The room wasn’t that great. I was not expecting the best but what I did expect was for the television and the remote to work. The worst part though was the shower didn’t get hot and leaked all night. The price was not worth it.
Business response:
Mary, thank you for your review. We apologize for the maintenance issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our team, and we have asked them to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Retaliation by Manager - Racist white woman The Manager an older white lady with glasses accused me of being rude to one of her employees who was rude to me a month ago when I stayed. I asked a question about check out since I was in a different city I asked about staying another night . She became very rude and treated me as if I was stupid, I said I would report it to their corporate office . This manager decided to tell me I was wrong and rude . On Friday 10-16-20 she cancelled my reservation to stay another night. I neve... read more
Business response:
Martin, thank you for your review. We apologize for the incident you mentioned and regret the inconvenience it caused. Your feedback will be shared with the associates you mentioned to see what went wrong so we can avoid this in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Micheal, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I wouldn’t if I were you. Stripped down, bare bones, worn out accommodations. Nothing more. No coffee maker. No breakfast (due to COVID). No ice in the whole place! Nothing to make ice even in the freezer. Went to the front desk to ask for an ice bucket and the guy says “we don’t have ice here.” What !?! None of the dishes or glassware were provided - cupboards were completely empty! Went down to the desk to ask for glasses for our wine and front desk hands us plastic water cups. Room had one tiny bar of soap, one tiny bottl... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance staff to improve our service and facilities going forward. Moreover, we are sorry you were not aware of our kitchenware amenities. To ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. We hope you will reconsider staying with us again the next time you a... read more
We asked for clean towels around 11:00am and there was nothing washed till after midnight. At that point we had to walk down and get them ourselves because they wouldn't deliver them. We were there for funeral arrangements because our brother passed away. Our other brother arrived to get us that morning and brought his electric bike up so it wouldn't be stolen out of his truck. We at that point decided we needed another day or two to finalize everything needed, which is alot considering it was a sudden death, something none ... read more
Business response:
We are sorry to hear the circumstances of your stay and cannot apologize enough for the poor service you received from one of our associates. This is not acceptable, and we have shared your comments with the individual to make sure this is never repeated in the future. Please reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Whole floor smelled of trash trash room was overflowing
Business response:
Ronald, thank you for being our guest. We sincerely apologize for the odor and cleanliness issues, which had an impact on your stay. Your comments are discussed with the housekeeping associates to ensure they are more diligent with their duties. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
broken ice machine. entrances don’t open even with keycard.
Business response:
Thank you for being our guest. We are sorry for the maintenance issues you encountered during your visit. Your feedback has been discussed with them to make the necessary repairs. We value your business and hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
eh okay.. Wasn't what it was expected.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.