Extended Stay America - Orange County - Katella Ave.

John 

on Expedia

6 years ago

Hotel airs their dirty laundry to their guests When we came to check in there was a door open behind the front desk that led to the laundry room our first view of the hotel was piles of dirty laundry. The room came with a kitchenette but was not stocked with any amenities to do any cooking. We had to go to the front desk and asked for a box that had pots and pan’s and dishes. Hotel had no ice machine you had to make your own ice in your own freezer with one ice cube tray. Also the hotel had no pool. The bathroom sink toilet ... read more

Anonymous 

on Expedia

6 years ago

There was like warm water not hot water, made a bunch of noise. I could hear the people above and next to me 

Ferdz 

on Expedia

6 years ago

I request accessible room when I booked online but no response. When I check in they just said that there are no accessible room for 2 beds. Also, there’s no available towel when I request in the lobby. The staff was not approachable and rude! I pay my room then they treat us like that! There not helpful! 

Melissa 

on Expedia

6 years ago

Never again. Very disappointed. There was no pool. They had no ice machines and when i asked about one, the lady said you have ice cube trays in your freezer. I needed ice right then, not hours later. They had no conditioner and the house keeping offered us some bottle of Pantene that another customer left. But never brought it. We asked for 4 extra towels, she only brought us 2. The lady checking me in could not find my reservation and still acted as if she couldn’t find my reservation, even after i gave her my confirmation... read more