This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall this hotel is a notch below a motel 6. The tap water is over treated and tastes awful. Vending machine was out of order and nighttime front desk staff was completely unhelpful in helping us find palatable water for our son. Facilities are old but clean.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that our staff was not responsive enough to your needs. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Outdated, dirty, and not what it looked like online When we arrived, It looked like an old apartment Breakfast was not even continental It was coffee and granola bars Never staying here again
Business response:
Angela, thank you for being our guest. We are disappointed to read we were not able to deliver you a stellar stay, and we apologize for the inconvenience caused to you. Your feedback regarding the condition of our property and it’s overall cleanliness along with the grab-and-go breakfast is shared with the appropriate individuals as it will help us improve guests' experience moving forward. Sincerely, Hotel Management
The room was dirty and I didn't feel safe there. I didn't even take the time to unpack. Just walked in, looked around, and left.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you had in your room, which impacted your overall experience with us. Your feedback is shared with our housekeeping team for review and action. We are also sorry to know you felt unsafe. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Is worse than Motel 6. We decided not to stay. We left
Business response:
Victor, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The smells from other people cooking permeated the entire floor I was on. There were only a few television stations available.
Business response:
Thank you for your review. We are sorry to read we only had limited channel selections to offer this time and apologize for the odor you encountered while you were here. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The people on the front desk were helpful. The facility looked run down and in poor shape.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are pleased you liked our associates. We hope you will visit us again in the future for a much better experience. Sincerely, Hotel Management
The staff was nice but the hotel room was dirty, the bathtub faucet leaked nonstop, and the room smelled.
Business response:
Thank you for being our guest. We are sorry for the cleanliness and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams so that we can improve our service and facilities going forward. On a positive note, we are pleased you liked our associates. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Horrible service Extended stay used to provide a good service for families now it has been overrun by people who use this for incessant reasons. It has become very dirty and unacceptable
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your comments about our service and cleanliness, it appears we failed to provide you with the hospitality our brand is known for. We appreciate your constructive feedback as it helps us to improve. Thank you for being our guest, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Amanda at the desk was nice , we got to our room to find that the tub was leaking and our door never locks ! So someone could of walked in without a key . We moved rooms to have the sink to be clogged and the ac to smell of something burning . Amanda did what she could but I will be reaching out further about my staff.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We have a duty to follow the processes in place to ensure each guest suite is well maintained, but we are sorry we failed this time. However, we are pleased Amanda made your stay a comfortable one. We will be sure to share your feedback with her. We promise your next stay with us will be a much more positive experience. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.