Extended Stay America - Orange County - Katella Ave.

David 

on Expedia

6 years ago

Was informed by day staff that they don’t clean rooms until you check out and don’t bring towels to your room, you have to get them from the front desk yourself after you bring them your dirty towels. For three days I stayed there not once was the hallways vacuumed even though there was garbage on the carpet. There was no coffee 2 out of three days I was there and customers waited until the lady on day shift decided when she wanted to make it. There are too many other things to list and to sum it up this hotel provides no se... read more

Anonymous 

on Expedia

6 years ago

Breakfast was a joke, all noises came thru the wall, the room was shabby. Staff people were nice and kind. 

JT 

on Expedia

6 years ago

Drove 3hrs from out of town only to be told “there was a water break in you room” and “ we can not accommodate you at all here tonight.” So we inevitably needed to leave and find a new hotel; however, due to the event that was going on (and we had planned to go to) all hotels in the 30min radius were fully booked. The Extended Stay did absolutely nothing to help accommodate us or to contact us prior to arrival so both parties could attempt to remedy the situation. Very disappointing and frustrating experience. 

Donald 

on Expedia

6 years ago

Great location. Really incompetent staff. Incredibly poor service. No follow up on multiple requests for simple things like towels or hangers????. Furniture banged up and old. Would not stay there again even though it has a great location. 

Jay 

on Expedia

6 years ago

Hotel didn’t have the amenities listed on site. Went to front desk and they weren’t able to provide basic amenities I had paid for. Room was filthy. Bedding was dirty, Bedskirt wasn’t even properly tucked. Kitchen microwave/ refrigerator smelled bad when you opened them. Appliances were yellow in color, could use major update.The night stand drawer when we opened it was filthy with crumps. We had to call customer service to get checked out.