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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whack ass place Maintenance horrible. Didn’t get what I want (bed size). Place was dirty in general. Some molds in the restroom. After seeing all that just made the whole entire hotel feel dirty. Even though it was an convenient walking distance to the Honda Center, I would not book this place again.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
It is hard to find the entrance to the property. We can see the building from the street but there is no sign to lead you to drive there from Ketella Ave. You have to enter the parkibg lot of the theater and the property parking lot is behind the theater. The acceasories at the location is all by request. The front desk run out of cloth hanges and hair dryer. Very incovienient.
Business response:
Panda, thank you for choosing our hotel. We are sorry for the difficulties you had while reaching to us. It is also disappointing to know about the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Horrible hotel Hotel looks nice from the outside but smells inside: even though it says non smoking the hallways and room smells of smoke. Breakfast was a joke ( coffee and a granola bar): when we checked in the room was occupied. The other room they switched us to had a leaking bathtub faucet. Overall the quality for the price we paid was not good at all.
Business response:
Francisco, thank you for your feedback. We are sorry for the smoke odor you encountered and regret the issues you encountered in both of your rooms. We have shared your feedback with the housekeeping as well as the front desk team to be more diligent in their efforts going forward so that we can improve our future guests' stay. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportun... read more
Poor room condition, pipe's that's noisy, refrigerator old and stained. Coffee maker brought to room didn't work.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
the front desk and the manager especially the most diabolical and utterly accusatory for the toilet breaking down and having to give us a new room for it. They started by telling me I should take the plunger and fix their bathroom because she was not the maintenance, so they made me one and then blamed me by screaming in my face for having changed the room for which they show no concern for my having to move to a new room 3 in the morning and went in and in to gossip about us then to blame us for their technical problems. Th... read more
It is just goo at the outside but the room is so run down. The bed is not comfortable and the blankets you feel it is not washed right. There's a lot of people check-in that makes you uncomfortable. I'll never consider to stay there.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for the disappointment you had with the comfort of your beds. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable.We will also share your comments regarding the cleanliness of the blanket with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We hope you will reconsi... read more
What I didn’t like was the fact that it smell really bad inside the room. The hotel hallways also smelled
Business response:
Please accept our apologies for not living up to your standards, and we regret the inconvenience it caused. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of our property. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
We were required to have an ID on file from everyone in the room just have a cup in the room. There no plates, cups, utensils available to you otherwise. There was blood on the comforter, the desk chair had several stains that looked recently attained. We complained about the room and we received a discount and offered a different room. Nervously we checked everything. We found more dark red splatter on the bathroom door and around the wall into the living room area. So we requested a refund and went somewhere else.
This hotel smelled like smoke, no complimentary breakfast, staff asked ID for occupant, not very friendly. Would not recommending staying here, you can find a hotel much better than this at the same price!
Business response:
Thank you for being our guest. We apologize for the smoke smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We are also sorry our grab-and-go breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. Kindly note, collecting a valid photo ID at the... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.