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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and lots of people live there full time and hallways smelled like cigarettes.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. Also, your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat going ahead. We hope you will give us a second chance to deliver the type of experience you s... read more
This Place was terrible! The hotel room itself was dated and empty of anything that wasn't screwed to the wall. There were no toiletries, the minimum towels, etc. The toilet paper was cheap and although there was a kitchenette, there was no coffee maker and all of the drawers were 100% empty. We were told that we could request items, but it was a joke. The amenities were lacking to say the least. Also, no ice machine in the building or made in the freezers in the rooms? Also, we returned from a company party (the reason we s... read more
breakfast was poo, no room service and had to go get my own towel, paper and more.
Business response:
We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have another chance so we can create a much more positive experience on your next trip. Sincerely, Hotel Management
Bad experience it was by far the worst hotel stay we have ever had on a family trip. The room was not completely gross, but it was dated, the bed was not comfortable and the overall feel of the hotel was run down and "cheap." it was kind of spooky checking in the hotel that evening. the guest room we were given was in a bad location, it was noisy from every direction outside you hear people, then clearly you could hear the guests in the bordering rooms. the other guests were yelling at their child late at night and swearing ... read more
Business response:
Griffin, thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Never again with this chain The free "breakfast" consisted of coffee, granola bars, packaged muffins and instant oatmeal. Kitchen and appliances in room need to be updated. No gym. No pool.
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not expectations and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My room was real dirty. There were hairs all over thr sink. Room was filthy. They moved me toa second room and ther3 was a condom wrapper by the bed. Real gross and unsatisfied. .
Business response:
Thank you for the feedback. We are sorry for the cleanliness issues you encountered in your rooms and regret the inconvenience it caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Very bad smelling This hotel is not comfortable at all. Beds smelled like musty mold, pillows were unbearable. Bed was very uncomfortable and felt hard to sleep on. If you sit at the end of the bed the front lifts up off floor. Not much of amenities inside room. Had to ask for cups and soaps, not enough for even 2 people in room. Very unhappy with this stay. We attended a baseball game at Angel's stadium so location was fabulous. Restraunts in close range, walking distance if you like to take a stroll. Front desk was hostita... read more
Business response:
Maria, thank you for being our guest. Although you found our location ideal for your needs and liked our courteous associates, we are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Won’t stay there again The bed was like sleeping on cement the pillows were terrible and the tv was about 22” and sat very low making it difficult to watch when laying in bed. Was so bad that the general manager comped the night
Business response:
Teresa, thank you for being our guest. We apologize for the difficulties you encountered in your room. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.