Extended Stay America - Orange County - Katella Ave.

George 

on Expedia

6 years ago

Carpets had burn holes and smelled like urine. Furniture was broken with veneer peeling off. They only gave me 3 hangers - I had to plead for more. Their "high speed internet" was not high speed at all. Had to pay an extra $15.00 for a decent connection. 

Doriani 

on Expedia

6 years ago

bad hotel Walking into the lobby It did not feeling welcoming straight off the bat. There was nobody at the desk. When wanting to check-in I was told I was unable to do so, because I was not 21 years of age, but I was able to reserve it?? Walking into the room, it was very disappointing. The smell of the room was of urinal and stored away blankets. In the kitchen there were supposed to be cups/ other utensils for free, and there was nothing. The floor was disgusting. There were brown spots and blood on the carpet near the be... read more

Jill 

on Expedia

6 years ago

The room was HORRIBLE. The bathroom was not clean, still had an old used bar of soap and paper in tub. ZERO kitchen utensils/pots/pans etc as advertised. Lamps weren't working. Angela, at the front desk, was the only positive thing going for this hotel. I asked for extra pillows and to be on the 4th flloor and neither happened! 

Anonymous 

on Expedia

6 years ago

The room smelt like urine, our feet stuck to the floor and the hallway smelt aweful!! 

Anonymous 

on Expedia

6 years ago

There was no one behind the reception desk when I arrived, I waited 25 mins to have a very rude young man check me in. The room is very outdated. The bathroom sink and tub have rusty drains and stains. There was dust/debris and dirty tissues under bed. The sheets while they appeared to be clean were very wrinkled. 

david 

on Expedia

6 years ago

this hotel is just dirty, old and lacks services that normal hotels offer. For instance, to get new towels you have to take your existing ones down to the front office. Really? Its a towel. 

Anonymous 

on Expedia

6 years ago

This propety needs updating. The halls smell hortible, staly and old. Bathroom sink has mold every where. Never stayed in a hotel where there is no lobby bathroom for guests or a coffee pot in your room. Dishes have to be requested and do not provide enough items that you need for cooking. No cleaning as costs extra and dogs every where. Waiting for district manager to call me today. Will never ever stay in tbis hotel or recommend to anyone. Dont see how this hotel is considered a place for extended stay as i could nit wait ... read more

Mike 

on Expedia

6 years ago

Room smelled Bath had standing water in it Hair on bed