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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not let my employee check in as all he had was paper driver's license as his license was just renewed. Had a terrible time getting my deposit back, what a joke.
Business response:
Thank you for taking the time to review your stay with us. We are sorry for the inconveniences caused to you during your visit with us and for the negative experience you had. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Very dirty and stinky. The breakfast is only oatmeal packet.
Business response:
Thank you for reviewing your recent visit. Our duty is to provide a fresh, clean environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the appropriate team so that action can be taken. We also apologize our breakfast offerings did not meet your expectations. We value your comments and hope to have a chance to prove ourselves. Sincerely, Hotel Management
Uncomfortable
Business response:
Cheryl, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes, we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
It smelled so bad no WiFi the hotel was a dump I would never stay there again
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Also, your feedback for the wifi is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. Please consider giving us another chance to provide you with a much better stay on a future dat... read more
Convention attendees No everyday housekeeping, i stayed there for 5 nights and not a single housekeeping. You have to pay extra $10 if you want your room cleaned and trash emptied. A/C was not cold but will do.
Business response:
Thank you for choosing us. We are sorry to know you did not like our housekeeping policy. Your feedback for the HVAC unit has been shared with the appropriate team for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The property overall is not clean. Hallways smells on the third floor. Carpet is dirty inside the room. The Refrigerator inside the room we didn’t even use, looks unkempt.
Business response:
Maria, we apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Hotel airs their dirty laundry to their guests When we came to check in there was a door open behind the front desk that led to the laundry room our first view of the hotel was piles of dirty laundry. The room came with a kitchenette but was not stocked with any amenities to do any cooking. We had to go to the front desk and asked for a box that had pots and pan’s and dishes. Hotel had no ice machine you had to make your own ice in your own freezer with one ice cube tray. Also the hotel had no pool. The bathroom sink toilet ... read more
Business response:
John, we were disappointed to read your feedback, and we apologize for your less than stellar stay. Your feedback concerning the sink has been shared with the maintenance team for review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
There was like warm water not hot water, made a bunch of noise. I could hear the people above and next to me
Business response:
We offer our sincere apologies for the maintenance and noise issue you encountered while you were here. Your feedback regarding your room is discussed with the concerned team for review and action. We wish to have been informed about the disturbance as our front office team would have done their best to make your trip a better one. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.