Extended Stay America - Orange County - Katella Ave.

Jeremy 

on Expedia

6 years ago

Not Staying Here Again Not very clean. Front counter often not staffed when we went there. No hangars in room. Bad smell throughout hotel. No "do not disturb" signs. Found empty Skoal tins, napkins, half-used water bottles a baby sippy cup on the floor while plugging in a phone charger. Bed was fine. Kitchen was clean. Bathroom was fine. OK wi-fi but free version was slow and you had to pay extra for faster speeds. Obviously was an old chain hotel purchased by a smaller company or individual owner and the overall hotel exper... read more

Jimi 

on Expedia

6 years ago

I didn't like the fact that then i arrived to check in at night, there was a big puddle around toilet, we tried calling the front desk but the phones didn't work. So we went downstairs to change rooms. New room phone didn't work as well. But no towels. When we went to ask for towels, we were told that they are still drying. And front desk said they checked old room for leak she basically called me a Liar. Saying only a small amount of water, almost nothing. 2nd day, our keys no longer worked. And we missed the fine print tha... read more

Anonymous 

on Expedia

6 years ago

Hotel Not recommended ! Hotel needs renovation, and more customer service staff, I wasn't satisfied with the general service that they provide during my stay. Check-in wasn't easy they give me a bad room at the beginning with an old and dirty carpet, room smelled really bad, they need put more attention and effort on cleanliness. We have to change and move to a new room, then we have to wait a few hours to get all the kitchen utensil to be delivered to our room, also we have been dealing with a long wait to get clean towels ... read more

Michelle 

on Expedia

7 years ago

As soon as we walked in we could feel an uncomfortable vibe about this place. There were people who appeared to be under the influence in the lobby and very unclean. As we got to our rooms we noticed how dirty everything was. We then called a different hotel and walked out within 15 minutes of walking in. We will never ever book an Extended stay again!!! 

Ashley 

on Expedia

7 years ago

Stop was completely rude and lost my booking information try to kick me out the day before I was supposed to have check out then also refuse to let me pay for another night with no reasonable explanation 

Joe 

on Expedia

7 years ago

Dirty room and property.room was not even cleaned the next day after we got there 

Anonymous 

on Expedia

7 years ago

Gross. The room and lobby smelt awful, but particularly the room. Looks nice on the outside, but inside it was bad. 

Anonymous 

on Expedia

7 years ago

Very unsatisfactory. I would not return to this hotel. The only upside was the location. Walking distance to a Starbucks 

Anonymous 

on Expedia

7 years ago

The coffee machine was broken so there were no breakfast. Just got a muffin and oat meal for breakfast!!!!!!!!!!!