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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I request accessible room when I booked online but no response. When I check in they just said that there are no accessible room for 2 beds. Also, there’s no available towel when I request in the lobby. The staff was not approachable and rude! I pay my room then they treat us like that! There not helpful!
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Business response:
Joey, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Never again. Very disappointed. There was no pool. They had no ice machines and when i asked about one, the lady said you have ice cube trays in your freezer. I needed ice right then, not hours later. They had no conditioner and the house keeping offered us some bottle of Pantene that another customer left. But never brought it. We asked for 4 extra towels, she only brought us 2. The lady checking me in could not find my reservation and still acted as if she couldn’t find my reservation, even after i gave her my confirmation... read more
Business response:
Thank you for your review and for choosing to stay at our hotel.We certainly apologize for the issues you encountered which led to a disappointing stay.It is never our intention to lose focus on providing excellent hospitality. We have shared your feedback with the entire team, and we will be more diligent going forward.We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Was informed by day staff that they don’t clean rooms until you check out and don’t bring towels to your room, you have to get them from the front desk yourself after you bring them your dirty towels. For three days I stayed there not once was the hallways vacuumed even though there was garbage on the carpet. There was no coffee 2 out of three days I was there and customers waited until the lady on day shift decided when she wanted to make it. There are too many other things to list and to sum it up this hotel provides no se... read more
Business response:
David, thank you for choosing our hotel. Although you were pleased with the service you received from Amanda, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with our team, and we're taking immediate action to identify why we failed so we can prevent these issues from occurring again. We do hope you will stay with us another time so we can provide y... read more
Breakfast was a joke, all noises came thru the wall, the room was shabby. Staff people were nice and kind.
Business response:
Thank you for your candid review. It is good to know you liked our courteous associates, but we are sorry for your disappointment with our breakfast offerings and your room. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.