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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad the place has potential. The staff needs new managers. They all need attitude adjustments.
Business response:
Dear Michael, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you experienced with our staff and management. We believe in providing every guest with outstanding hospitality, so we truly regret that this was not your experience. We are addressing these issues appropriately and appreciate you bringing them to our attention. Your comments will help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Mana... read more
This must be a transient hotel. The people that are there. The night I. me from the park there was a girl in the hallway with a blanket and pillow and tablet sleeping and one laying next to her folding clothes. When we arrived we took a shower to go to the park and there was blond hair on the bath towels. When I found the stag in the hall and asked for clean towels she said no none and walked away. Saw water bugs on the wall first floor and the hall and elevator has a horrible smell. Will never stay or recommend this place
Business response:
Dear Jessica, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the condition of the towels, cleanliness, and the overall environment. This is not the experience we aim to provide. Your feedback is being taken seriously, and we will address these matters promptly with our team to prevent similar occurrences. We regret your disappointing stay and appreciate your input, as it helps us improve our services.Sincerely,Hotel Management
Não recomendo Hotel bem localizado, mas só ficamos pq já tinha sido pago. Não somos chatos com hotel aqui pq so vamos pra tomar banho e dormir. Mas esse… Imundo! Chão do quarto estava nojento. Carpete melando. Uma barulheira nos corredores! Na descrição tinha cofre e chegando lá, não tinha. Só na recepção uma caixinha
Business response:
Dear Fernanda, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and noise issues you encountered during your stay. Your experience does not reflect our standards, and we are taking immediate steps to address these concerns with our team. We also apologize for any confusion regarding the safe. We appreciate your comments and will use them to improve our services. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
Price was great but the room did not smell fresh. Normally I would complain and switch rooms but was only there a few overnight hours and too tired to switch. Location is convenient for Orlando activities.
Business response:
Dear Dave, Thank you for taking the time to review your stay with us. We are glad you found our location convenient and the price favorable. However, we sincerely apologize for the issue with the room's fragrance. This is not the standard we aim to provide, and we regret that you did not feel comfortable. We will address this concern with our team to improve our cleanliness and ensure a more pleasant experience for future guests. Your comments are invaluable as we strive to enhance our services. We hope you will give us anot... read more
Dirty location and floors.
Business response:
Dear Michael, Thank you for the feedback regarding your recent stay. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
Horrible place to staying. Thats place is to dirty,stinky, got cockaroach and mold in the bathroom. Never again
Business response:
Dear Luis, Thank you for staying with us and for sharing your feedback. We are genuinely sorry that your stay did not meet your expectations. We are disappointed to learn about the issues you experienced with our housekeeping service. Providing a clean and fresh environment is our commitment, and we regret that we fell short in this instance. We will address these concerns with our team to prevent such oversights from occurring in the future. Additionally, we adhere to rigorous industry standards for pest control and will co... read more
So ghetto. There were coackroaches and floor was so sticky. It smelled like cigarettes. Don’t go here .
Business response:
Dear Yumiret, On behalf of our team, we apologize for not meeting your expectations during your recent stay. We take pest control seriously and will reinforce our measures to ensure cleanliness. Your concerns about room preparation have been noted, and we will address this with our housekeeping team to improve our services. Additionally, we strictly enforce a non-smoking policy in our rooms, and we appreciate your feedback to help us maintain a pleasant environment for all guests. Thank you for bringing these issues to our a... read more
, ahora ni encontré nada para desayunar pero ofrecen desayuno y no había nada para servirse. Eso que todavía es 8.30 de la mañana pero no se que pasó
Business response:
Dear Paul, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the breakfast service. It is concerning to hear that nothing was available, and we understand how disappointing this must have been. We will investigate this issue to ensure our breakfast offerings are consistently stocked and available during service hours. Your feedback is valuable in helping us improve our services. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Não atendeu minhas expectativas
Business response:
Dear Guest, Thank you for your feedback. We regret to hear that your stay did not meet your expectations. We strive to provide a positive experience for all our guests, and your comments are crucial in helping us identify areas for improvement. We would appreciate more details about your experience so that we can address specific concerns and make necessary enhancements. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.