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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thankgoodness I brought my wetwipes Rarely do I type up reviews like this, but I was baffled by how different the photos were to the what I saw in person. The main reason for my stay was just a place to sleep, but even so, I was hoping for the room to at least let me feel...clean. I found hair on the bed and in the kitchen. Things were a bit sticky. I thankfully had wetwipes with me. Everything in that room was very obvious outdated. I don't mind if its outdated, but I just want it to be clean at least. That clearly that was... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is deeply concerning, and we regret that the condition of your room did not meet your expectations. Please accept our apologies for any cleanliness issues you encountered, as well as for the outdated amenities. We understand the importance of a comfortable and clean environment and are actively addressing these concerns with our team to ensure improvements are made. We truly value your feedback and hope you will... read more
For starters the floor was so NASTY, like it’s never been mopped, there was a big ball of hair in the bathroom, like matted hair. The AC didn’t work to begin with so we asked to be moved which she did agree to move us but when we got back to the room after going to icon park it was working fine and we didn’t want to move everything yo another room so we told her we weren’t going to move but the next morning a maintenance man tried to come into the room to fix it so I’m assuming she didn’t change it in the system. The dishes ... read more
Business response:
Dear Kevin, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable, and we are addressing the cleanliness concerns with our housekeeping team to ensure this does not happen again. We also apologize for the confusion with the room change request and the maintenance visit. Please know that we are taking steps to improve based on your comments. We hope you will give us another opportunity to provide you with a better experience in the future.Sincere... read more
Pésimo servicio en general
Business response:
Dear Carlos, We sincerely regret to learn of your dissatisfaction with the service provided during your stay. Providing exceptional service to our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations. Your feedback is valuable, and we will address this matter with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to restore your trust in the future.Sincerely,Hotel management
My family and i were being harassed the whole time and we did 2 nights never again
Business response:
Dear Cynthia, We deeply regret to hear about the negative experience you and your family encountered during your stay. Your safety and comfort are our utmost priorities, and it's disheartening to learn about any incidents of ill-treatment. Please accept our sincerest apologies for any discomfort or inconvenience caused. We take such matters very seriously and actively address them to ensure a safe and welcoming environment for all our guests. Your feedback is invaluable, and we hope you'll reconsider and give us another chan... read more
The hotel had trash in the hallway and smelled disgusting and oil in the elevator
Business response:
Dear Kyra, Thank you for choosing us. Our primary aim lies in the complete satisfaction of our guests with the hotel experience. Please accept our apologies for the cleanliness issue during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance. However, we will pass on your remarks to our respective team members for correction. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.