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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Desicion. A hotel with a bad smell of mold, cigarettes and humidity. The seals on the refrigerator in the room are full of fungus, they should not call a cup of coffee (which you will hardly find) and a muffin breakfast. They put up no smoking notices and not even their own staff respects them. The sofa is horrible to try to take a nap. This hotel is not recommended at all, there are better options for the same price.We saw a young woman sleeping in the hallway in front of a room all morning
Business response:
Dear Liliana,We regret that your stay was far from the experience you deserved. The issues you mentioned are concerning, and we recognize how they impacted your comfort. Additionally, the scene you described regarding hallway behavior does not align with the secure and welcoming environment we aim to provide. Your feedback will be shared with our team for improvement. We value your perspective and will take these steps to ensure a better experience for future guests. Please accept our apologies, and we hope you will give us ... read more
Not worth saving some money Front desk clerk was wonderful. However. The room smelled, we saw live roaches, hair on the towels, stains on the carpet. It was just really gross.
Business response:
Dear Amanda,We appreciate your kind words about our front desk team, but we deeply regret the unpleasant experience you had during your stay. The issues you mentioned are concerning and do not reflect the standards we strive to maintain. Your feedback highlights areas requiring attention, and we are committed to addressing them to ensure a better environment for our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Clogged sink, & tub, dishwasher broken, wifi slow
Business response:
Dear Magylene,We’re sorry for the inconvenience caused by the maintenance issues in your room. Ensuring everything functions properly is a priority, and we regret that your experience did not reflect that. Your feedback will be shared with the appropriate teams so that we can address these issues and prevent them from recurring. We value your input and are committed to improving the quality of our accommodations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Manag... read more
room doesn’t have cookware, utensils.. and stoves don’t work.. room and hall way’s smells like mold.. winddows don’t open.. but I thought “it’s okay, because this room will have every cookware.. and stoves will work..” but!! employee said to me that I can’t help you, the technician will come tomorrow. I managed to get a pot and spoons and forks after ask to desk a few time.. and I fixed the stoves.. and I had to buy fry pan, scissors, knife, tongs, shampoo.. I will naver go there..
Business response:
Dear Jeongmi,We regret the inconvenience caused during your stay and understand how frustrating it can be when expectations aren’t met. Please know that to ensure cleanliness and quality for all guests, we keep kitchenware at the front desk and provide it upon request. We apologize for the delay in getting assistance and for the inconvenience you experienced with the kitchen setup. Your feedback highlights areas where we can improve, and we’re committed to addressing them to enhance future stays. We hope to have the chance t... read more
Pillow cases were moldy. No good customer service at all.
Business response:
Dear Herland,We sincerely apologize for the issues you encountered during your stay. It’s concerning to learn about the issues you encountered, and we understand how uncomfortable this must have been. Cleanliness and guest satisfaction are important to us, and we will address this matter with our team to ensure it is taken care of. We’re also sorry that our customer service did not meet your expectations, and we will work with our team to improve this area as well. We hope you will give us another chance to provide you with ... read more
O hotel aceita pets ,ok Mas o cheiro nos corredores beira o insuportável,”fede “ cachorro Limpeza de tudo longe do ideal Hotel Low cost (ok ) , mas limpeza é o mínimo necessário
Business response:
Dear Hernani, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.