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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like drugs, old building smell, dusty. Low class citizens, ghetto!
Business response:
Dear Joel, Please accept our sincere apologies for the issues you experienced during your recent visit. We understand how vital a fresh and secure atmosphere is to an enjoyable stay, and we genuinely regret falling short in these aspects. Your comments regarding the upkeep of our accommodations and your safety concerns are taken seriously. We greatly appreciate you bringing these matters to our attention, as they are crucial in helping us improve the guest experience. We hope to have the opportunity to regain your trust and ... read more
I was not what I was expecting, The place offer free break fast and is not true. The hotel is dirty all around and very unsafe. The Pool is dirty and the Jacuzzi I was not even working with green water. Stay away from this hotel if u have family and kids.
Business response:
Dear Edna, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your visit. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I don’t recommend this place took forever to check in and to check out the room smelled weird over all bad experience
Business response:
Dear Ivana, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. We apologize for any issues you encountered at our front desk and for the concerns you experienced in your room. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. We will follow up on your concerns, and we appreciate you bringing them to our attention. Please know we take guest feedback seriously and will use it... read more
the worse hotel to visit very dirty
Business response:
Dear Daisy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Convenient location
Business response:
Dear Dania, Thank you for reviewing our hotel. We are glad our location was convenient for everything you wanted to do on this visit. However, we regret that your stay was anything other than perfect. We encourage you to try us again, as we are confident you will enjoy a more seamless experience.Sincerely,Hotel Management
Avoid this hotel The hotel looked and smelled old and dingy, in the inside, especially the elevator and hallways. The room was slightly cleaner but not much, but they didn't smell as bad. Beds were not comfortable at all. Linens were stained and multiple dark hairs were found in the towels...and we're a family of blondes. We got up as early as we could and left as fast as the Lyft driver could get there. Had we not gotten in after midnight we would have left this hotel and found another nearby.
Business response:
Dear Guest, We apologize for the disappointing experience you had during your stay. We take your concerns about the condition and cleanliness of the facilities seriously and will address these issues with our team. We understand the importance of a comfortable and clean environment for our guests and regret that we fell short in your case. Thank you for bringing this to our attention. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.