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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal olor Hotel céntrico ok, pero el olor, servicio horrible. Este hotel está obsoleto necesitan tener personal de limpieza, no limpian. Todo lo que está en la descripción del hotel actualícenlo, varias cosas no son ciertas. Quedé decepcionada.
Business response:
Dear Neida, Thank you for sharing your thoughts. We apologize for the issues you experienced during your stay. We understand how important cleanliness and up-to-date amenities are, and we are addressing your concerns with our team to ensure improvements are made. We strive to provide accurate information about our property and will review our descriptions to ensure they reflect the current standards. Your feedback is valuable, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Business response:
Thank you for the feed back
The property is run down. There were holes in the couch. A hole in the wall. Dents all along the refrigerator. Strong smell of cigarette in the room. The floor boards in the bathroom are coming off and to top it off I killed 3 roaches in the short time of being in the room. It was a very dirty place to stay and in no way up to the standard of other extended stay hotels I have been to. It’s a shame because over this experience I will never stay at an extended stay again. Luckily I was able to get a refund for the room but sti... read more
Business response:
Dear Jason, Thank you for sharing your feedback. We deeply apologize for the condition of the room you stayed in and the inconvenience caused by the issues you encountered. This is certainly not the experience we aim to provide, and we are addressing the concerns you raised, including maintenance, cleanliness, and pest control. We appreciate you bringing this to our attention and are committed to improving our standards. We hope you will reconsider staying with us again in the future. Sincerely,Hotel Management
No era lo que esperaba
Business response:
Dear arlene, Thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations. We strive to ensure a comfortable and pleasant stay for each of our guests, and we’re always here to make improvements based on guest input. We’d be happy to welcome you back and show you an improved experience in the future.Sincerely,Hotel Management
You get less than you pay for This was a stop over and for the price i wasnt expecting much. But their system was down and we had to be checked in manially, that took 30 minutes, their elevator elevator was broken amd we werent informed until after checking in, so we had carry bags upstairs. The night staff didn't really seem to care about anything, had us going around the whole hotel to find out room when it was in actuality right above the front desk. The room was dingy and outdated and the appliances were rusty. To top it... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay, including the lengthy check-in process and the elevator issues. We take your comments about the room's condition and breakfast options seriously and will work to improve our services. Our goal is to provide a pleasant experience for all our guests, and we appreciate your input as we strive to do better. We hope you will give us another chance to provide a more enjoyable stay in the future. Sincerely,Hotel Management
The entire building needs a full renovation. There's rust and calcium deposits on most of the bathroom fittings. Fridge rusted, stove dirty, microwave rusty, carpet worn and musty. The entire staff is the only redeeming quality.
Business response:
Dear Beverley, Thank you for sharing your feedback. We are glad that our staff made a positive impression during your stay. While we understand your concerns about the condition of certain areas, we assure you that maintaining a comfortable and clean environment is a top priority. Your comments are appreciated as they help us identify areas for improvement. We hope you will give us another chance to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.