Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Dear Billy, Thank you for sharing your review with us. We apologize if our complimentary grab-and-go breakfast fell short of your expectations. Your comments are valued and will be shared appropriately, as we always want to know what would enhance our guest experience. We continuously strive to ensure a convenient, homelike experience for every guest and hope to have the opportunity to host you again soon.Sincerely,Hotel Management 

Business response:

Dear Hiywote, Thank you for reviewing your stay. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. Maintaining a high level of cleanliness is our top priority, and we are dedicated to ensuring that our team pays meticulous attention to this aspect to enhance the quality of our guests' experiences in the future.Sincerely,Hotel Management 

Business response:

Dear Changyu, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Dear Ivan, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Kaveh, Thank you for evaluating your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and vali... read more

Business response:

Dear Catherine, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorab... read more

Business response:

Dear TONI, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. We are pleased you liked our service, but we regret your concerns. We have discussed your observations with our team, and we are grateful for feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit and experience our hotel the way you should have during this stay.Sincerely,Hotel Management