This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheaper may not be worth it. There were hairballs all over the hotel room. The breakfast did not exist. The rooms were incredibly loud, and people were running up and down the hall, and stairs all night. Not the best place to rest.
Business response:
Dear Alex, Thank you for taking the time to review our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,H... read more
I've stayed in alot of sketchy hotels over my life and never left a bad review. This hotel by far takes the cake. There were blood splatters on the ceiling and curtains, cobwebs in every corner. The TV was so loose from the mount that it would fall over. The carpet was so dirty that we couldn't walk around in socks because it would turn them black. The smell in the entire floor was horrendous. We would have gladly went somewhere else but rebooking on such a short notice wasn't an option. I wouldn't let me worst enemy stay at... read more
Business response:
Dear Jonathan, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you; feel free to connect with them. Let us correct this for you on your next visit and regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
Mal olor horrible en el pasillo, el cuarto tenía cucarachas,el desayuno nunca lo vi,personal de mal vestimenta.
Business response:
Dear Jiosman, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations. As we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, the room will be inspected professionally and treated as a precaution. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help... read more
Filthy place Horrible hotel. Filthy rooms. Hair all over the bed, all over bathroom, all over the kitchen. Kitchen was filthy. Floor in the room was sticky. "Droppings" under the mattress when I checked for bed bugs. Nasty place. Room smelled musty. "Breakfast" was pitiful. Nutrigrain bars or packs or oatmeal.
Business response:
Dear Robert, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations with the cleanliness factor. Our dedicated team works hard to keep the areas clean and fresh, but we will discuss this with them to review any missing spots. Further, we regret your disappointment with the breakfast menu not meeting your liking and will share the remarks with our Brand Leaders for action. Please retu... read more
The staff was really really nice and did their best with what they had. I don't typically leave bad reviews, but writing this for others to make an educated and informed decision before committing. I chalk my and other's reviews and ratings on Expedia and Google to upper management (not the onsite mgr) and ownership who obviously are operating on a very limited budget with low expectations. Place was filthy (years of build up grime). Room had vinyl flooring which looks like is only vacuumed, never mopped...learned the hard w... read more
Business response:
Dear Edwin, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, and will address this matter with our housekeeping associates, as providing a clean environment to our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us... read more
I would never return to this location. People partying and running in the halls until 3 am. The location was filthy. I’ve been in 3rd world countries with better accommodations.
Business response:
Dear Alain, Thank you for sharing about your stay at our hotel. We are sorry for the noise issues during your visit and their impact on your comfort. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will allow us to give you a better experience on your next trip this way.Sincerely,Hotel Management
Dirty parking lot with abandoned vehicles. Sofa mattress in room is nasty, full of stains. It stinks in the lobby, corridors to our room. It’s disgusting. Everywhere smells and looks gross
Business response:
Dear Shelly, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' cleanliness and upkeep, and we sincerely apologize this was not your experience. We appreciate you informing us about your observations so we can address them with the concerned teams to ensure future guests receive the exceptional stay they deserve. We hope you will allow us to host you again, as we would welcome the opportunity to redeem y... read more
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.