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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here. The floors looked dirty. Advertise free breakfast but had none. No one at the desk. Not a place to stay if you're traveling by yourself.
Business response:
Dear zaida, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We will share your concern with the appropriate team member to avoid such inconvenience. We hope you will consider giving us another chance to redeem ourselves.Sincerely,Hotel Management
Disgusting horrible place thank 🙏 on one night
Business response:
Dear NISSIM, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for any issues you encountered. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
The hotel should advertise that "breakfast" is prepackaged granola bars and muffins. I chose this hotel to help make for a frugal trip and free breakfast was a factor in choosing your place. The hot water was barely tepid, even at full strength, the pool was closed most of the time, and the front desk was unattended often.
Business response:
Dear Angela, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management
The front staff was rude n u welcoming. I checked in at 5:30am and they were knocking on my door at 10:00 am. Housekeeping
Business response:
Dear Melissa, We are genuinely disappointed if we did not provide you with the outstanding service you deserved and our typically known experience. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We are grateful for your patience regarding this matter, and we hope you will return as we would like to provide you with the seamless stay you deserve every time you are our guest.Sincerely,Hotel Management
La peor experiencia, cuarto con un olor horrible. Deteriorado y los pasillos olor a cigarrillo y marihuana fuerte. El dia antes me desactivaron las llaves y el televisor. No hay desayuno, solo muffins y cafe.
Business response:
Dear Mery, Thank you for sharing your valuable feedback. Please know we are committed to providing every guest with the highest service and quality. We regret that your experience did not meet your or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and we will take action where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Horrible hotel! Dirty, uncomfortable, noisy This has to be the worst hotel I’ve ever stayed in. When we arrived there wasn’t anyone at the front desk. We stood there for about 7 minutes and then I yelled “hello” and a man came out from around the wall. I told him we were checking in. After checking us in I parked and went to find my rooms (we rented 2 rooms). After reaching the inside of the hotel halls I realized it was very dirty (socks and trash in halls). I went to the first room and realized there was a big stain on the... read more
Business response:
Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you in the future and provide you with the seamless stay ... read more
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.