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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean , Stay away. Bathtub and light fixture was full of mold, pull out sofa was drity with hair and dog paw stain, the rug by the closet was ripped, the kitchens has NOTHING everything from the coffee machine to the cups needs to be ordered at the front desk not even the hair dryer is in the room. No extra bed sheets for the sofa-bed. The bathroom floor is lifting and around the toilet bowl in the floor is disgusting. They mention free breakfast they barely have nothing only coffee, and packages of oatmeal and the same ... read more
"Breakfast" was a stale blueberry muffin in a plastic wrapper. Wouldnt have picked this if it didnt say "breakfast included". Room 222 Molding coming off door frame, towel rack falling off wall.
Business response:
Donna, thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and are sorry for the issues with the guest room that inconvenienced you. We apologize for this and rest assured, we will share your comments with our housekeeping team and make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will consider this as an isolated incident and allow us the ... read more
Hotel didn't honor my reservation, I was told they were sold out when I had a confirmed reservation. This was supposed to be a rest stop while traveling. No one else in the area had available rooms, so my family and I slept in parking lot.
Business response:
Ronald, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you and your family. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you all will offer us another opportunity to serve you. Sincerely, Hotel Management
The rooms cleanliness needs a lot of improvement. The floors were dirty. The towels had stains and the shower could have used a good scrubbing.
Business response:
Katherine, thank you for the comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We sincerely hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
The staff wasn't friendly and helpful. Our room wasn't clean and the mattress for the sofa bed was horrible! The springs were coming out! They didn't provide us with enough towels for me, my wife and kids. We stayed for two nights and they didn't come to clean the room once and we had to take out our own garbage. It was a very bad experience.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Horrible, Not like room pictures, Dirty Wouldn't stay at this hotel again the service is non-existent, beware of the rooms they don't look how they look in the pictures. Room was extremely dirty, sheets were dirty, toilet was full of black scum like it hasn't been cleaned in months or years. Window curtains had black stains on it like if someone didn't make it to the bathroom, comforter was stained with blood.
Business response:
Julia, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The shower/tub spout leaked the entire weekend. On the first night there, I wok up in the middle of the night and went to the bathroom. There was a roach crawling up the tub. On the second night, my daughter was siting on the sofa only to see a roach crawling on the armrest of the sofa. I ended up leaving all the snacks purchase at Universal’s for our trip cause the thought of roaches around the food simply disgusted me.
Business response:
Diana, thank you for your candid evaluation.We aresorry we failed to provide you with the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happeni... read more
There is no breakfast as promised. All there is cereal bars and coffee.
Business response:
Srinivasa, thank you for your honest evaluation. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.