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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This great place felt like home
Business response:
Dear VENKATRAMAN, It is a pleasure having you as our guest, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely,Hotel Management
Estuvimos esperando cerca de 30 minutos para el check in porque no había ningún empleado y el “desayuno” era café, barras energéticas y unos bizcochitos. No volvemos
Business response:
Dear Maribella, thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. We were also sorry that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future... read more
Unsatisfied two day stay! Out of the five times my wife and I have stayed at this hotel suite. This time was not good for us! The door into the room kept getting stuck and was hard to pull do n on the handle! The room smelt like dogs! Dog hair was on the carpet! The front desk was not good! It took 4 hours for someone to find the plunger
Business response:
Dear Bobby, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our housekeeping and maintenance team, so these issues do not happen again. Thank you again for your candid feedbac... read more
Multiple Homeless people living on the backside of property in a van and car who played loud music and hung out in their chairs in the parking lot during the day. Rear entrance door broken and held open by floor mat which made it accessible to anyone who wanted to enter. Large, dirty garbage cans are kept directly inside the rear hotel hallway entrance. Hallways and rear parking lot had constant smell of marijuana. Continental breakfast consisted of 2 items only.
Business response:
Dear Katina, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Meh I stayed here because I needed to use kitchen facilities for an event. Stovetop was broken when I tried to use it. Ruined my event and cost me money to buy ways to cook food.
Business response:
Dear Meh, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the maintenance issue that caused inconvenience while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Don’t stay Hotel was in bad shape , room was not clean have to switch rooms AC went bad it was just an awful experience
Business response:
Dear Guest, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Pool was green like mold, the front desk gentleman was very very rude, breakfast was limited. Had pet with me and room stayed in was not clean the carpet was dirty. The outside area was dirty as well
Business response:
Dear Evelyn, thank you for choosing our hotel during your recent visit to our area. We apologize for the multiple issues that made your stay, not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.