This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was in terrible conditions. The was trash all over the back entrance and stairwell. Someone spilled food and the hallway and it was there for two days. Called front office and no answer. It was a horrible stay.
Business response:
It was disheartening to read about your experience. We apologize for the cleanliness issue that impacted your stay with us. We will discuss your comments with our housekeeping associates to ensure they will take corrective measures. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
The room was dated and smelled like it had not been cleaned to the new CoVid standard. There were hairs left behind in the tub and cracks in the walls not to mention the grout on the tub was for the most part gone. There were no doors on the 2 closets that were available for use. The sofa bed was not made, after a day of fun in the sun and having booked a room for 5 the 2 beds were dressed but unfortunately the sofa bed in all of its stained glory was naked. We checked in some time after 9pm only to make a bed the room servi... read more
Business response:
Thank you very much for being our guest. We apologize for the housekeeping issues in your suite. Please know, we will discuss this with the head of our housekeeping department to take corrective actions and resolve these issues. We are truly grateful for your patience and hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
On expeidas website they said certain amenities closed due to covid 19.. when we arrived we found out EVERY AMENITIE was closed. The pools, hot tubs etc gym everything. This should have been advertised. Soon as i arrived the person at the front desk was not wearing a mask to check me in. So I took mine off. For my stay i was asked to put my mask on by the same maskless employee.....Sorry you lose that right when your employees dont follow it. Next up the 3rd floor was filled with the smell of marajuana. As a matter of fact t... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Please rest assured that your comments have been shared with our housekeeping team in an effort to improve our service. Also, we strongly encourage mask mandatory and provide reminders throughout our hotel. Our associates must wear masks and follow strict safety. Your valuable insight is much appr... read more
If I had known that the amenities were closed I wouldn’t have booked. We were in Orlando for my kids spring break. There was hair in the beds so I didn’t feel that the sheets were cleaned. We didn’t have enough towels and washcloths so when we asked for more I was told to bring the others from the room back but there wasn’t enough! Great location but terrible service! I would never stay here again!
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance in the future. Sincerely, Hotel Management
So this hotel had a plethora of problems during our stay. It is in a great location for tourists. When I arrive, the cops are there solving a dispute between a guest and the hotel attendant. We check in without a problem. One negative was that the pool, hot tub were not usable and they were not serving continental breakfast. The room was spacious with two beds and a let out sofa bed. When I went to the front desk to retrieve an extra set of linens for the sofa bed, they told me they were at capacity and had no more linens or... read more
Business response:
Thank you for choosing us and for reviewing your stay. We regret we were not able to meet your expectations and apologize for the issues you had in connecting to the Wi-Fi. We will share your comments with our internet service provider and make sure the problem is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Masks required, cleanliness is not. To begin a vacation by being harassed about a mask, was beyond maddening. As I go to find my room after being harassed, I notice the doors are covered in sticky slime and dirt. The doors, the door handles, anywhere you touched was slimy and gross. The room smelled of human urine. Upon turning on the fan to the A/C unit, I was blasted with the smell of human urine. The pillows smelled of other people heads. The floors were extremely sticky, including the carpet had a sticky feel. I’d concen... read more
Business response:
Amanda, thank you for being our guest and for taking the time to post a review. We apologize for the cleanliness issues you experienced and be assured we will share your concerns with our housekeeping team to ensure we are more diligent going forward. We hope you reconsider staying with us so that we can provide you with the hospitality for which we are known. Sincerely, Hotel Management
unsatisfied Unfortunately, even with the state in phase 3 opening. No amenities, no breakfast, no offering of dishes or silverware in the room. I feel businesses are using Covid 19 as a cop out due to laziness. The check in associate even told us they used to offer grab bags for breakfast but no longer, that didn't help us out and felt even more frustrating to us. Restroom was not clean, toilet not clean, mold growing on counter top by sink...we had stayed at this hotel a few times in the past. Unfortunately we will not be b... read more
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you encountered and the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We also regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.