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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The recepsinest was very rude , without asking me and taking oernission She took picture with her tablet my driver license and that make me scared that the stuff will still my identi , welcoming was horoble, no One was at the reception ı Walted 15 min after ı look around , the lady was in the hollway coming out one of the hotel room first Floor , when ask for help she Said , what!!! With a rude tone , after check in the keys ı took didnt work and has to come back with my suitcases from the 3rd level back to reception , the t... read more
Business response:
Hilal, thank you for sharing the specifics of your stay with us. We are sorry for the disappointing experience you had with us and apologize for the unpleasant encounter you had with our staff. We will review this with our team and take steps to elevate our service delivery. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and make sure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank ... read more
The bathroom had a dirty towel hanging up behind the door and there was trash on the floor and a foul smell when you enter the room. The grab n go breakfast wasn’t what I expected there were no juice or a variety to choose from for the price of the room I also do not like the no show fee especially when I made the reservation and called to inform them that I wouldn’t arrive by that time I will never stay here again
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider giving us anothe... read more
Don't go Two words horrible sray
Business response:
Barry, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible Josie at the front desk was rude. She harassed family members for not wearing masks. She only let my wife check in and then requested ID from everyone in our party. They kept telling us our room was not paid for when I had a receipt that clearly stated it was. Room smelled. The whole place reeked of cigarette and marijuana smoke in this “non-smoking” hotel. No blanket or pillow for the pull out couch. The supplied pillows were horrible. No coffee in rooms. The “grab and go” breakfast consisted of a granola bar. Only... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in. Your feedback will be shared with the appropriate individual to ensure this type of service is never repeated. We also apologize for the issues you encountered in the room. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No rooms available. They were overbooked. Tried calling Expedia and was told to leave a call back number and they would call me back in one hour. It was 2 hours (1 am) when representative called me. I was left on hold for 38 minutes and the phone went dead. I looked at my credit card and was charged for the hotel stay. I have NOT been able to get this resolved as of yet.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Worst ever-no proper air condition,not clean
Business response:
Thank you for taking the time to review your stay with us. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with the air conditioner. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
There were ants in the kitchen in our room and dog poop in the hallway on the third floor. Vending machines wouldn’t work. It was close to all the parks but I wouldn’t pay to stay here again.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
The hotel had a foul odor, I encountered 2 rude front desk agent who wouldn’t give me towels. Overall I would never stay there again
Business response:
Thank you for being our guest. We are sorry you did not experience the best from two of our associates and apologize for the unpleasant odor you experienced. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.