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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to change rooms. First room had no hot water. Had Bed bugs. The walls sockets on the bathroom we burnt. Water in tub would not Drain. Next room had hot water but still would not Drian. Pull our mattress had no sheets, comforter now pillows. Ended up sleeping on my own air mattress
Business response:
Thank you for leaving us your feedback. It was disappointing to read your comments, and we regret knowing you felt uncomfortable in your rooms. We take such scenarios seriously and would like to inform you that the room you had occupied initially will be professionally inspected as a precaution and treated if need be. Please consider allowing us to welcome you for an exceptional stay in the future. Sincerely, Hotel Management
No water in bathroom sink or shower for 2 days I was there
Business response:
Thank you for sharing your feedback online. We are sorry to read that your stay was overshadowed due to the unavailability of water. Your feedback has been shared with the appropriate team, and we are working on fixing this as soon as possible. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Stinky place!!! This place stinks!!!! The room smelled like a garbage can. I'm not sure what that smell was, but, the attendant sprayed a spray, but, it still stunk. When we told her about it.....her attitude reflected that she didn't care!! Never staying at this one again!!!!
Business response:
Tamara, thank you for being our guest. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. Your feedback has been discussed with our housekeeping team, and we have asked them to make sure the proper procedure is followed to remove the smell. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our b... read more
Actually I don’t like any thing the room was very smiley such as spicy thing , mattress is not clean , no one came to clean the room next day they don’t have enough bellows really very bad experience
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to respect the privacy of our guest housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the fu... read more
Well , let me tell you The hotel is not very clean at all . We got bed bugs . I got beat all over my body . Great location no doubt about it . But rather paid more for a cleaner room ..
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Roaches crawling in the rooms and hallways I seen several live roaches crawling in the rooms and hallways very unclean place to stay with your family.
Business response:
Jessica, thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I did not stay at the property, not even sure how it was booked. But I went there to find out, the room was not ready, service not good.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry you could not stay with us this time and regret the inconvenience caused. We are reviewing this to see what went wrong so it is not repeated again. Once more, we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.