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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience was horrible. It reminded me an old shack. There's rodents greeting you at tgr front door . We had roaches in the hotel room .We had to take out the trash ourselves and housekeeping dod not. Ome not one day during our stay!!!
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We regret if our front desk staff did not communicate this to you at the time of arrival. Please give us another c... read more
Don’t expect much The only plus point of staying here is very convenient location and large spacious rooms. Rest all facilities are questionable. - Housekeeping is once a week, you can take your soiled towels to exchange for new ones but that takes couple of follow-ups. - Kitchen utensils like glasses, ice buckets are always out of stock. - Booked room with King bed & sofa bed for family of 4, but no arrangement for 4 guests. You have to ask for extra towels, bedsheets, pillows, blankets, etc. Blankets were out of stock, so ... read more
Business response:
Thank you for sharing the details of your stay. We are typically designed for guests who prefer living for a long period, but we will make no excuse for the oversights in our service. We apologize your stay was not as you expected and we will discuss your concerns with the entire team to see how we can do better. We hope we have another opportunity to replace this experience with a positive one. Sincerely, Hotel Management
requested room service and never got one...... Terrible staffing at front desk.....
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Also, please accept our apologies for the issue you experienced with our front desk associates. We have customer service training in place so we are truly sorry this was not handled correctly. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, H... read more
No bells. No whistles Room was clean and the guy who checked us is was nice. Other then that, it was disappointing. Paper-thin walls, terrible pillows, pullout bed looked gross and had to make an extra trip to front desk for bedding. No coffee in the room. There’s a fridge, microwave and oven, but no coffee maker! Water pressure was terrible and “grab and go” breakfast was a joke. We won’t be back.
Business response:
Lindsey, we truly apologize for the many difficulties you faced during your stay with us. The appropriate teams have been made aware of the in-room problems you described and we will ensure these are taken care of. Kindly note, the coffee maker is available at the front desk and it’s complimentary. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Manag... read more
STAY AWAY...ROACHES GALORE!!! My family and I stayed at the Extended Stay America in Orlando recently and the very first night found roaches in our room. When we went downstairs, there was nobody at the front desk. When we did find someone at the front desk next morning, we were told that it might have been a one-off experience and were moved to another room. Guess what...we found more roaches in the new room as well! They were all over the place....my 4 year old was scared and honestly so was I for hygienic reasons. I took ... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
Not a good experience. Dirty, smelly, no house keeping, nasty breakfast, etc...
Business response:
Santo, we sincerely apologize for the cleanliness issues you encountered during your stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We also regret your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
The hotel is in very poor condition. 1. The bedding is all ripped. 2. There were cockroaches around in the rooms. 3. Sofa Bed was completely broken. 4. Hotel didn't have extra blankets 5. had to wait for frontdesk for longer times to talk about anything 6. Old, Stained and smelly mattress 7. Carpet warned out
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned and regret your room was not in a spotless condition as it should have been. Rest assured that we take these reviews seriously and have shared it with the front desk team and housekeeping team to ensure we do not repeat such mistakes. consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.