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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is very conveniently located for conferences. Very close to the convention center, which is great. Negative is that the property really needs to work on cleanliness. Rooms were very superficially clean. Beds clean, towels clean but corners of the rooms, fans and vents all dirty, carpets look very well worn and dirty, cockroaches coming out of the A/C was the worst part.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room. We have room inspection processes in place, so we are working with our housekeeping team to see where we dropped the ball. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. It is our goal to provide excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visi... read more
This property had an overall grungy feeling. There was dirt of some kind on the curtain, all the cupbards needed to be wiped inside, the carpets all needed cleaning. The lobby ladies room had full trash, no soap and the paper towels had no holder and sat getting wet on the sink. The staff was nice and friendly-this seems to be an owner/manager issue. I've stayed at this brand before so it's not luxury but clean-but this location was very disappointing. Close to universal, the convention center and looked like a nice Italian ... read more
Business response:
Annie, thank you for being loyal to our brand. We are sorry for the disappointing stay you had and regret the cleanliness issue in the room assigned to you. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we may have missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. On a positive note, we are pleased you liked our location. It's our goal to provide an ex... read more
I stayed for 5 nights, check in was OK, breakfast was the same everyday, with water available near the reception but they removed it and guest needs to go to the pool area for the vending machine. Amenities/towels needs to be requested downstairs, room cleaning needs nominal fee. My bathroom shower head has leaks so the floor gets wet most of the time, i found cockroach in the bathtub. Airconditioning is poor, elevator floor is dirty and bathroom sink is clogged. The only thing i like is the location.
Business response:
Melisa, thank you for your feedback. We are sorry our hotel did not meet your expectations and regret the maintenance and housekeeping issues you encountered. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorry and hope you will consider staying with us again so th... read more
Roaches all over room, roaches crawling on walls, fridge, bed, smelled, crumbs on pull out bed, food and trash under couch; room was disgusting; left at 3am because our kids refused to sleep
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit, and for the insects you encountered in your suites. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you and your little ones again for a better experience. Sincerely, Hotel Management
There was hair in the bath tub. Breakfast was basic. Took 3 minutes to check into my room
Business response:
Elisabeth, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem our... read more
I never got the room keys after I checkedin the hotel, as the hotel staff realized that they were over-booked. I was stranded in the middle of the night as a single woman travel. No alternatives were provided. Ran to a couple of more hotels after talking to the customer care over phone, only to realize they were sold out too. At last got one last room at double tree at overpriced rates to check-in at 1:30 am. Horrible experience. Will never trust Expedia again.
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.