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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible!!!! Desde que se abre la puerta en el lobby se siente un olor a humedad espantoso, todo el hotel huele feo. Todo es viejisimo, el aseo muy mediocre, no hacen house keeping diariamente. El Sofacama roto y el colchón con manchas de orines, los del front desk cero empáticos. El desayuno, baggles, y tostadas, una leche y un jugo de naranjas que se nota son de 1 peso. El sonido del extractor del baño parecía el de un camión. Ni gratis me volvería a quedar en este hotel. Y barato no fue tampoco. Lo único positivo es la ub... read more
Business response:
Veronica, thank you for your detailed review. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret the poor service delivered by our front desk associates. This is not the level of service we generally provide and it certainly does not meet our standards. We have shared your comments with our entire staff and we will take the appropriate action to prevent these issues from happening again. On a positive note, we are pleased you liked our location. Please consider giving us another ... read more
Pills on the floor, sock under the bed, bottles under the bed. 2 dead worm bugs in the room. Similar complaints of bugs and worse on a paper on the desk from other customers. Front desk worker was AMAZING and came to vaccuum the room herself.
Business response:
Kelly, thank you for reviewing your stay. Although you had cleanliness issues in your suite, we are happy our front desk associate was able to resolve the problem to your satisfaction. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
When I checked in, the lady at the desk made a mistake with my reservation. She was very apologetic but it took several attempts and phone calls that evening to fix. The room appeared clean and I got my clothes ready for the following work day. At about 1230 at night, I felt something on my face and turned on the lights. There were roaches on me, on my bed and all over the kitchen area. I ran down to the front desk where there was a young man who had no idea what to do and no customer service experience. I spent the night aw... read more
Business response:
Jessica, we are extremely sorry for the insects in your room and we can understand the disappointment this can cause. Our pest control provider has been informed of this and, be assured corrective procedures will be followed. Moreover, it is also the attentive service where we fell short and we will ensure we are proactive enough to handle such scenarios in a better way. Please give us another chance to restore your faith in us. Sincerely, Hotel Management
The hotel was overbooked so I had to get a new hotel.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I would never stay here again! The staff was the best pet of the stay. Room was in disarray, there were cockroaches in the room, the TV didn’t have a remote, and they gave a working key card to another guest who woke me up first thing in the morning trying to get into the room! Do yourself a favor and stay somewhere else.
Business response:
Zach, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and th... read more
The place is crawling with roaches. Big roaches, medium sized roaches, small roaches. Infestation! Stovetop didn't work, and no one came to fix after reporting it 3 times. Was there for 5 days. Never again. Would never recommend this place to anyone.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the maintenance issues you encountered in your suite and for the delay in getting it resolves. We will share your concerns with the appropriate teams so that they are more diligent going forward. We h... read more
We checked in to find the room was NOT clean! There was half a bar of soap stuck to the floor in the bathtub, and ants were also in the bathtub. After about an hour of being there we started noticing cockroaches everywhere! They were blending in with the carpet, but noticed them crawling on the table in the kitchen, the windows, the bathroom counter, under the door, and in and out of the air conditioning vents. We got out of there! Didn't stay one night. DO NOT RECOMMEND. Thankfully the front desk told us they would give us ... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.