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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The system was not working so we had to wait like 30 minutes to check in. The elevator is dirty. It was supposed to be breakfast included but they only had coffee and chips. I won’t come back again.
Business response:
Dear Sandra, We are sorry to hear that your recent stay with us did not meet your expectations. We apologize for the inconvenience caused by the system being down during your check-in, which resulted in a delay. We understand that this can be frustrating, and we are taking steps to ensure that this does not happen again. We also regret that you faced issues with cleanliness and limited breakfast options during your stay. Rest assured, we will share your comments with our team to address them immediately and make improvements... read more
The surrounding area for dog walking was good. However our unit was dirty smelly like food and marijuana and cigarettes. We saw two roaches in the bathroom and apparently brought some home in our luggage! Shame on you!!! I mention to front desk and all she said was oh I’m sorry about that.
Business response:
Dear Joanne, Thank you for choosing us. We apologize for the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is always available to help you, and we shall check with them if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured... read more
Chair ripped and torn Mold throughout bathroom Staff threatened to forfeit my money paid for reservation if I was not there by 11:00 pm I called and indicated travel delays would not put me at hotel until midnight!! MIND YOU HITEL ALREADY PAID IN FULL FOR STAY!! ADVERTIZED FREE BREAKFAST!!! All self service! Regular coffee, package oatmeal Small packaged muffin No lemon O juice No milk No fruit ! Pitiful
Business response:
Dear Edna, Thank you for choosing us and for sharing your valuable comments. We are very sorry for how our staff handled your concerns. We also apologize if our complimentary grab-and-go breakfast did not meet your expectations. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are... read more
Awful!!! Hallways stink like stale food! Same for the room. We did not stay. Went elsewhere.
Business response:
Dear Cathe, We apologize for the concerns you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
I usually am not categorically negative. But Extended Stay America Maitland FL should be avoided at all cost. Arrived through dirty entry windows after being approached in the parking lot by a highly questionable young man asking for help. Rang the desk bell because NO ONE there. Range 4 times in 8 min until desk clerk entered from outside. Entry area dirty even desk glass and doors into a room called breakfast area. Everything was filthy. We were in a travel jam and had to stay. Elevator, walls, carpeting eventhing was dirt... read more
Business response:
Dear Thomas, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with our hotel's cleanliness and customer service, as this is an essential priority. We will address these matters with our associates to ensure such issues do not affect future guests. Also, we regret that our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriat... read more
Never did get this day. Booked through Travelocity, however, when arrived at hotel was notified that they were overbooked. Supposedly, they have refunded my money, but that remains to be seen. Come on Travelocity! Get it together!
Business response:
Dear Julie, We sincerely apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Also, refunds can take your bank a few business days to process. We suggest you contact your third-party booking site directly for assistance regarding charges. However, feel free to reach out to us at the hotel if we can help you in any way. We hope you consider this an isolated incident and revisit us to e... read more
For some reason this property, in the midst of other higher-rated properties, attracts some unfortunates (FEMA clients and immigrants), but also some unsavory people. We awoke two mornings to police in the lobby. Also, there were NO services, and no amenities…no dishes or utensils in the kitchen, no clock, no hair dryer, etc.
Business response:
Dear Carolyn, Thank you for sharing your observations about our hotel. We sincerely apologize that we could not deliver the seamless visit you deserved. Our housekeeping associates service our suites once every week for guests residing for eight or more nights to provide minimal intrusion into their homelike stay. However, we are more than happy to provide this service anytime for a small additional fee. Also, dishware and other amenities are available at our front desk, and we deliver them upon request. We apologize if thes... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.