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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at the from Desk was really nice! But the first room I got had already someone staying there and the other two rooms after that had a bad cooking smell.
Business response:
Dear Maria, Thank you for taking the time to write a review and for the positive acknowledgment of our front desk staff. We apologize for any inconvenience with the room assignments and the cooking smell. Your feedback is valuable, and we'll address these concerns to enhance our guest experience. We appreciate your understanding, and we hope to have another opportunity to provide you with a more seamless and pleasant stay in the future.Sincerely,Hotel Management
2nd foor smelled like a grow house. Old dirty carpets, paint etc.
Business response:
Dear paul, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Stay away of this Hotel. Terrible service and condition.
Business response:
Dear Jorge, We apologize for the negative experience you had during your visit this time. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management
This property is old and very dirty! Was not clean and did not off a good customer service. We had to leave as our son gets sick easily in dirty places. The smell of the room suggested mold. Won’t give me my money back.
Business response:
Dear Fran, Please accept our apologies for the disappointing experience you had with us. We always aim to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We will investigate these issues and ensure that they are promptly addressed. Meanwhile, if you wish to discuss this furth... read more
Awful
Business response:
Dear Tamara, Thank you for choosing us and sharing your experience. We're sorry to hear that your experience wasn't as expected. If you have any specific concerns or feedback you'd like to share with us, please feel free to reach out. Your feedback is important in helping us improve our services. We hope you will consider giving us another chance to provide you with a better experience. Sincerely,Hotel Management
This was the absolute biggest disaster hotel I haven’t stayed in. No text or phone call to warn me ahead of my check in that the only elevator wasn’t working and the pool was closed. When I checked in and was told of the non functioning elevator I asked how to we get to the upstairs floors and the desk clerk rudely pointed to the stairs and told me “walk”. I had multiple luggage pieces and told the clerk I had bad knees and and I was 64 years old. No assistance was offered to even hold the door for me. Five days the elevator... read more
Business response:
Dear MANOS, Please accept our sincere apology for your experience at our hotel. Clearly, we fell short in several areas, from communication about the non-working elevator and closed pool to the lack of assistance and courtesy you experienced. This is not the level of service we aim to provide, and we will address these issues with our team to ensure they are rectified. We appreciate your honest feedback, and we hope to have the opportunity to make things right in the future.Sincerely,Hotel Management
No Hot water and the bed was not comfortable
Business response:
Dear William, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Reception credit card system was not working. Receptionist was eating his sandwich while checking us in. Did not know which room to give us and had to call someone. Room TV not working. Refrigerator was dirty. No soap or supplies in bathroom.
Business response:
Dear Mahesh, We're sorry to hear about the issues you experienced during your stay. Your feedback is essential, and we apologize for any inconvenience you faced upon arrival. Our team should always provide efficient service and ensure rooms are adequately stocked and maintained. We appreciate your patience and understanding and hope you'll consider giving us another chance to provide a more pleasant experience during your next visit. Thank you for choosing to stay with us.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.