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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blood on pillows Blood stains on pillows, urine on toilet, hair in bathroom sink.
Business response:
Dear Zaira, We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect our usual standards, and we deeply regret the inconvenience. Your feedback is crucial, and we will address these issues promptly to ensure a more comfortable and clean experience for our guests. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Probably better options I was in the area and put this room for a last minute stay. The building was run down and the room was well worn.
Business response:
Dear Alexander, Thank you for selecting us for your last minute stay. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix... read more
The tub was clogged, would not drain. Called up front, they did nothing. I have a picture of the stuff that came out of the tub when it drained. Just felt dirty when we left the place. Need a refund.
Business response:
Dear Christopher, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up t... read more
I stayed 2 days, too much noise tru people above my room and tru the bathroom pipes. Found and kill an adult german cockroach in desk next to kitchen. Bath room was not clean . Petty out date. Hotel staff was nice. Free breakfast was weak = muffins, granola bar and coffee, tee and hot chocolate thats all.
Business response:
Dear Jose, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We do appreciate your positive feedback for our staff and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The room was not cleaned from the previous guest. There were no towels in my room or at the front desk when i asked. I had to stay in the room because there no others available and no one ever showed up to clean it.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is deeply concerning, and we have addressed this matter with our housekeeping team to ensure that such oversights do not occur in the future. We appreciate your understanding and patience. Our commitment is to provide a clean and comfortable environment for our guests, and we regret that we fell short of meeting your expectations. We hope you will consider giving us another chance in the future, allowing us the opportunit... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.