This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like smoke, AC was noisy and room was not cleaned properly.
Business response:
Dear Crystal, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our concerned team to ensure this is immediately corrected. Thank you again for choosing us.Sincerely,Hotel Management
This was by far the dirtiest hotel I’ve ever been to
Business response:
Ryan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return so we can make it up to you. Sincerely,Hotel Management
There is a terrible smell in this hotel. We booked a king room. It was not available so we had to amend who was staying there. The place had a terrible smell… especially the second floor. The third floor slightly better. The lady in reception was as helpful as she could be but we are still waiting for the promised contact from the manager m…
Business response:
Dear Johanna, thank you for choosing us. Please accept our apologies for not meeting your expectations regarding the room you requested. As we always try to honor these requests, but still, there are times when we do not have a room available. We understand your frustration, and we genuinely regret disappointing you. Also, we are sorry for the concerns you experienced during your stay. Although our team works hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience... read more
Inconvenience Room was not how described and it wasn’t cleaned properly.
Business response:
Latasha, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
It shelters the homeless and lots of them hanging outside the property. Very unsafe and we were a group of us thankfully.
Business response:
Nirvani, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.